Clinical Operations Manager

About the role

You'll sit at the intersection of clinical excellence and patient experience — a truly unique leadership role in digital healthcare.
At Eucalyptus, patients are at the core of everything we do. As the leader of our Australian Medical Support team, you'll be the champion of the patient relationship: cultivating the link between our patients and the business, challenging the status quo, and ensuring every interaction delivers real value. You'll drive operational efficiency across quality, reliability, and patient satisfaction — while working in close alignment with our Manila teams and leveraging automation and AI to deliver safe, fast, and meaningful patient outcomes at scale.

What you'll be doing

• Lead and develop a world-class patient care team. You'll lead our Sydney-based Medical Support team, setting the bar for clinical standards in collaboration with our Clinical Operations Lead and creating an environment where your team can do their best work.
• Champion a patient-first approach. Embed empathy into every decision by deeply understanding patient needs — ensuring every improvement to our patient journey makes patients feel safe, informed, and supported.
• Build scalable systems and processes. Design and implement workflows, playbooks, and training that enable consistent, high-quality support across all clinics and geographies.
• Leverage data and insights. Use analytics to forecast demand, track performance, identify root causes, and drive proactive improvements across the patient journey.
• Be the ultimate escalation point. For complex patient enquiries across our Sydney HQ and offshore support teams, you'll be the senior decision-maker — solving, escalating to Clinical Operations where needed, and working cross-functionally with clinical, operations, and product teams to identify risks and drive process improvements.

About you

• You are AHPRA-registered with 4+ years of experience in a clinical or patient-facing role
• You have proven experience leading and managing a clinical/operations team, including performance management and professional development
• You're a skilled communicator who can navigate sensitive clinical and non-clinical conversations with empathy, clarity, and confidence - whether with a patient, a team member, or a cross-functional stakeholder
• You have strong clinical judgement and are comfortable being the final escalation point for complex or high-risk cases
• You're a natural problem-solver who looks for systemic improvements, not just case-by-case fixes
• You're excited about the intersection of technology, healthcare, and patient outcomes AND want to help us shape what best-in-class digital care looks like
• You're comfortable speaking in public: contributing to content, speaking at events, and representing EUC's clinical philosophy externally
• You embrace change, thrive in ambiguous environment, and are motivated primarily by the positive impact new solutions can have on patients

• Experience in or curiosity about telehealth environments and GLP-1 treatments.
• Familiarity with offshore or distributed team operations.

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in Australia?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where well-being matters - Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.