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Edenred

Digital payments platform for employee benefits

Point of Sale Terminal Implementation Analyst

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeMexico City, CDMX, MexicoNo salary listed

About the Job

Requirements

  • At least two years of experience implementing point-of-sale terminals, providing field support, or in similar roles.
  • Experience coordinating pilots and on-site deployments; experience in fuel or retail service-station environments is preferred.
  • Knowledge of Android point-of-sale terminal configuration, communication protocols, financial-platform integrations, and inventory control.
  • Ability to use ticket-management tools.
  • Knowledge of Backend activation processes and Volumetric Control is desirable.
  • Familiarity with Salesforce, Jira, TOMS, Backend, Microsoft Teams, and Microsoft Office; intermediate Excel skills.
  • Knowledge of point-of-sale terminals and payment methods using Android.
  • Ability to analyze and resolve complex problems and work under pressure in critical, high-availability environments.
  • Customer and results orientation, teamwork, resilience, collaboration with internal teams, effective communication, commitment, and availability.

Responsibilities

  • Visit clients and inspect the operation of point-of-sale terminals.
  • Implement point-of-sale terminal functionality for fuel-station groups.
  • Plan and execute on-site and laboratory point-of-sale terminal installations and configurations; prepare hardware from the warehouse and validate activations in a test environment before production deployment.
  • Coordinate deployments of improvements, fixes, and new products with Product, Key Account Management, and Information Technology; prepare pilots, propose dates and times, and conduct physical station installations following the defined pilot, testing, monitoring, and rollout process. Perform deployments at night when applicable.
  • Conduct pilots using Volumetric Control by managing the technical checklist, requesting system registrations, configuring terminals, sending reloads from Backend, running tests of communications, Volumetric Control connectivity, and pump responses, and validating sales in Volumetric Control. Analyze logs, roll back when applicable, provide seven days of operational follow-up, and conduct brief on-site closeout monitoring as specified by the pilot process.
  • Handle cases and provide initial support by validating incoming reports, prioritizing cases, determining whether a terminal replacement or technical visit is needed, and documenting evidence for closure in Salesforce.
  • Provide remote support to field technicians; validate processes in TOMS or Backend; perform terminal quality control, including checking screen protectors; and collect intervention records and evidence.
  • Coordinate with ABM, the warehouse, NTTD, and providers on registrations and removals, bank affiliation, configuration parameters, and Jira requests when applicable.
  • Keep cases, evidence, and inventory records updated in Salesforce and Jira, and contribute to the daily log of completed cases and field technician assignments.
  • Report major incidents to SN3 or SN2 and escalate as appropriate; participate in alignment meetings and coordinate with Key Account Management and Product.

Desired Qualifications

  • Experience in fuel or retail service-station environments.
  • Knowledge of Backend activation processes and Volumetric Control.
  • Familiarity with Salesforce, Jira, TOMS, Backend, Microsoft Teams, and Microsoft Office; intermediate Excel skills.

About the Company

Edenred

Digital payments platform for employee benefits

Edenred provides a digital services and payments platform for the working world, connecting 60+ million users, 2+ million merchants, and nearly 1 million corporate clients across 45 countries. Its offerings cover employee benefits (like Ticket Restaurant), mobility services, employee engagement tools, and corporate payment instruments, all delivered through a digital platform and apps that often integrate with mobile wallets and partner services. It differentiates itself by its global scale, broad range of benefits and payments solutions, and a track record of France-specific innovations (virtual Ticket Restaurant, braille restaurant cards, Edenred Télétravail, and Edenred+). Its goal is to simplify daily life for employees, improve well-being, attract talent, and boost company performance by making benefits and payments seamless.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1983

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