Executive Director - Housekeeping/Environmental Services

The Executive Director of Housekeeping, Environmental Services, and Uniform Control provides overall leadership and strategic direction for all three departments. This role oversees and supports daily operations to ensure exceptional standards of cleanliness, service excellence, and presentation are consistently maintained throughout the property. The Executive Director is responsible for developing and mentoring department leaders and team members through coaching, training, and performance management. This role involves driving operational efficiency, accountability, and superior guest satisfaction.

Primary Job Duties: – Includes but is not limited to:

• The strategic direction and operational performance of Housekeeping, Environmental Services, Laundry, and Uniform departments to maximize revenue opportunities and achieve profitability targets and key performance indicators (KPIs).
• Oversee the development, management, and control of departmental budgets, including labor and operating expenses, to ensure financial discipline and optimal profitability.
• Establish, implement, and monitor operating policies, procedures, training programs, and staffing models to meet evolving business and guest service needs.
• Lead recruitment, onboarding, training, coaching, and performance management initiatives to drive employee engagement, retention, and leadership readiness.
• Ensure the delivery of exceptional guest experiences within assigned departments, aligned with company service expectations.
• Analyze and respond to guest feedback, internal audits, quality assurance reviews, and operational metrics to identify opportunities and implement continuous service improvements.
• Ensure adherence to safety, cleanliness, and compliance standards throughout resort facilities.
• Participate in the research, evaluation, and implementation of new products, services, technologies, and operational processes to maintain a competitive advantage and anticipate changing guest needs within a dynamic hospitality and gaming environment.
• Partner closely with Managers and Supervisors to develop team capability, leadership skills, and succession planning to build long-term bench strength.
• Collaborate cross-functionally with other departments to support resort-wide initiatives and events.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Strong financial background with experience in managing yearly budget in excess of ten (10) million dollars.
• At least five years of management experience working within the departments of Housekeeping, EVS, and Uniform in a hotel/casino environment.
• Working knowledge in all aspects of the Union and Collective Bargaining Agreements and Hotel Operations Division.
• Excellent organizational, communication, and interpersonal skills.
• Strong background in strategic planning, project management, and superior decision-making while managing multiple priorities.
• Ability to establish guidelines for proper staffing to maximize efficiency and minimize costs.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Bachelor’s degree in hospitality, management, or related field, or equivalent combination of education and experience.
• Previous experience with Hilton, Forbes Travel Guide, and AAA Standards.
• Previous experience working in a large, luxury resort setting.
• Prior experience managing a workforce of at least 100 employees.
• Ability to communicate in Spanish and/or Asian Languages.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• At least eight years in a similar housekeeping or other hotel services position.
• At least five years of management experience in a hotel operations environment.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Driver’s License
  • Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in a hotel environment.
• Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 25 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.