Full-Time

Client Experience Specialist

Wisconsin

Posted on 8/29/2024

solidcore

solidcore

1,001-5,000 employees

High-intensity, low-impact resistance training classes

Healthcare
Consumer Goods

Compensation Overview

$49k - $55kAnnually

+ Bonus

Entry, Junior

Remote in USA

Must be located in Wisconsin within 25 miles of either Madison or Milwaukee.

Category
Customer Experience
Customer Success & Support
Required Skills
Sales
Communications
Customer Service
Requirements
  • 1+ year experience in client-experience or customer service role
  • Strong interpersonal skills and a client-first attitude
  • Ability to identify and communicate areas and opportunities for improvement throughout the CX team and organization
  • Growth mindset, with openness and willingness to support process and policy changes
  • Exceptional written and verbal communication skills
  • Problem solving aptitude
  • Outgoing, with a passion for providing top-notch client service
  • Proficiency in MindBody and CRM experience preferred
  • Resides within 25 miles of a [solidcore] studio
  • Bilingual (Spanish/English) abilities are a plus
Responsibilities
  • Serve as a day-to-day contact for clients and field team to provide ongoing counsel and strategic insights
  • Develop and maintain a trusted relationship with our clients and field team, creating a spirit of partnership and strong communication
  • Lead with a consistent focus on delivering an elevated and personalized client experience
  • Reconcile client grievances immediately
  • Inspire and lead internal teams to drive results for clients
  • Act as a Client advocate and interface between all relative departments on the Client’s behalf to influence product roadmap and improvements
  • Collaborate cross-functionally to ensure flawless execution of best-in-class ideas
  • Provide timely and accurate updates to clients regarding inquiries, and issue resolution
  • Handle omnichannel inbound client communications
  • Develop and implement strategies integral to optimizing client experience.
  • Communication includes but is not limited to general inquiries, setting up/managing accounts, client policy education, processing sales, & tech support.
  • Client membership management, including but not limited to membership sales, membership adjustments, policy enforcement, and client education.

Solidcore offers high-intensity, low-impact resistance training workouts through 50-minute classes that emphasize slow, purposeful movements to engage core muscles. These workouts are designed to be both challenging and safe, reducing the risk of injury while maximizing muscle engagement. Solidcore caters to fitness enthusiasts of all levels, providing both in-studio and online class options. Clients can book classes individually or purchase memberships for multiple sessions, and the company also offers corporate packages and gift cards. Solidcore generates revenue through class bookings, memberships, and merchandise sales, aiming to make its services accessible to a wide audience while ensuring steady growth in the health and wellness market.

Company Stage

Acquired

Total Funding

$6.5M

Headquarters

Washington, District of Columbia

Founded

2013

Growth & Insights
Headcount

6 month growth

23%

1 year growth

23%

2 year growth

22%
Simplify Jobs

Simplify's Take

What believers are saying

  • Solidcore's expansion includes opening its 100th studio, with plans for global growth.
  • The subscription model aligns with industry trends, offering predictable revenue streams.
  • Strategic investments from firms like Kohlberg & Company support Solidcore's market expansion.

What critics are saying

  • Increased competition from boutique fitness studios may dilute Solidcore's market share.
  • Economic downturns could impact discretionary spending on premium fitness memberships.
  • The rise of at-home fitness solutions may attract potential Solidcore clients.

What makes solidcore unique

  • Solidcore offers high-intensity, low-impact workouts on custom-built reformers.
  • The company provides a unique 'Fail With Us' campaign to embrace growth through challenges.
  • Solidcore's hybrid model combines in-studio and online classes for flexible fitness solutions.

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Benefits

Unlimited Paid Time Off

Health Insurance

Phone/Internet Stipend

Flexible Work Hours

INACTIVE