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Full-Time

Client Experience Specialist

Wisconsin

Confirmed live in the last 24 hours

solidcore

solidcore

501-1,000 employees

Offers high-intensity, low-impact resistance training

Consumer Goods

Compensation Overview

$49k - $55kAnnually

+ Bonus

Entry, Junior

Remote in USA

Category
Customer Experience
Customer Success & Support
Required Skills
Sales
Communications
Customer Service
Requirements
  • 1+ year experience in client-experience or customer service role
  • Strong interpersonal skills and a client-first attitude
  • Ability to identify and communicate areas and opportunities for improvement throughout the CX team and organization
  • Growth mindset, with openness and willingness to support process and policy changes
  • Exceptional written and verbal communication skills
  • Problem solving aptitude
  • Outgoing, with a passion for providing top-notch client service
  • Proficiency in MindBody and CRM experience preferred
  • Resides within 25 miles of a [solidcore] studio
  • Bilingual (Spanish/English) abilities are a plus
Responsibilities
  • Serve as a day-to-day contact for clients and field team to provide ongoing counsel and strategic insights
  • Develop and maintain a trusted relationship with our clients and field team, creating a spirit of partnership and strong communication
  • Lead with a consistent focus on delivering an elevated and personalized client experience
  • Reconcile client grievances immediately
  • Inspire and lead internal teams to drive results for clients
  • Act as a Client advocate and interface between all relative departments on the Client’s behalf to influence product roadmap and improvements
  • Collaborate cross-functionally to ensure flawless execution of best-in-class ideas
  • Provide timely and accurate updates to clients regarding inquiries, and issue resolution
  • Handle omnichannel inbound client communications
  • Develop and implement strategies integral to optimizing client experience.
  • Communication includes but is not limited to general inquiries, setting up/managing accounts, client policy education, processing sales, & tech support.
  • Client membership management, including but not limited to membership sales, membership adjustments, policy enforcement, and client education.

Solidcore offers high-intensity, low-impact resistance training workouts through 50-minute classes that emphasize slow, purposeful movements targeting core muscles. These workouts are designed to be challenging yet safe, reducing the risk of injury while maximizing muscle engagement. Solidcore caters to fitness enthusiasts of all levels, providing both in-studio and online classes to accommodate a wide range of clients. The company differentiates itself by offering flexible class bookings, memberships, corporate packages, and a referral program that rewards clients for bringing in new members. Solidcore's goal is to make effective fitness accessible to a broad audience while ensuring steady revenue through various pricing options and additional merchandise sales.

Company Stage

M&A

Total Funding

$6.5M

Headquarters

Washington, District of Columbia

Founded

2013

Growth & Insights
Headcount

6 month growth

14%

1 year growth

14%

2 year growth

14%
Simplify Jobs

Simplify's Take

What believers are saying

  • Solidcore's rapid expansion, including the opening of its 100th studio and plans for further growth, indicates strong market demand and potential career growth opportunities.
  • The company's innovative subscription model aligns with consumer trends towards convenience and recurring revenue, providing financial stability and growth potential.
  • Solidcore's new creative campaigns and class formats, like 'Fail With Us' and 'Starter 50,' demonstrate a commitment to inclusivity and continuous innovation, attracting a diverse clientele.

What critics are saying

  • The competitive fitness market requires Solidcore to continuously innovate to maintain its unique position and avoid becoming commoditized.
  • Rapid expansion poses operational challenges, including maintaining consistent quality and brand experience across new locations.

What makes solidcore unique

  • Solidcore's focus on high-intensity, low-impact resistance training sets it apart from traditional high-impact fitness programs, offering a unique value proposition for injury-conscious clients.
  • The company's hybrid model of in-studio and online classes provides flexibility and accessibility, catering to a wide range of fitness enthusiasts.
  • Solidcore's strategic partnerships and community-focused initiatives, such as collaborations with the Loveland Foundation, enhance its brand reputation and social impact.