Client Services Analyst 1
About the job
- A bachelor's degree in Business, Insurance, Information Technology, Finance, Statistics, or a related field, or an associate's degree and two or more years of related professional experience.
- One or more years of relevant work experience in customer service, insurance, technology support, underwriting support, or a related field.
- Proficiency with personal computer applications, including spreadsheet software and database management tools.
- Working knowledge of statistical analysis software and basic programming concepts.
- Knowledge of commercial automobile and property insurance coverages, endorsements, rating methodologies, and underwriting principles.
- Understanding of insurance products, policy administration, and agency operations.
- Knowledge of company guidelines regarding policy acceptability, risk selection, and profitability.
- Understanding of finance, business, statistics, insurance principles, and insurance industry practices.
- Familiarity with agency distribution models, marketing concepts, and customer service best practices.
- Knowledge of company, agency, and departmental policies, procedures, and workflows.
- Strong verbal and written communication, proofreading, and quality review abilities.
- Advanced computer proficiency and technical aptitude.
- Ability to learn new systems, products, and processes quickly.
- Strong analytical and critical thinking skills, attention to detail, and accuracy.
- Ability to work independently and manage multiple priorities effectively.
- Commitment to maintaining confidentiality of sensitive information.
- Strong organizational, data analysis, and problem-solving skills.
- Ability to develop statistical analyses, reporting solutions, and process improvements.
- A customer-focused approach to issue resolution and continuous improvement.
- Serve as the primary point of contact for customers regarding technology support matters, responding to inquiries through telephone, email, and other communication channels, gathering information, resolving issues, and answering questions.
- Troubleshoot customer issues related to website applications, software programs, online account access, and other technology products.
- Identify, document, and report software defects affecting agency partners and insureds, assist with resolving them, and test software enhancements and fixes to verify resolution.
- Answer underwriting-related questions about commercial automobile and property new business and renewal policies for agency distribution partners.
- Assist agents with online rating platforms, submission workflows, and policy processing systems, and monitor and communicate submission status as appropriate.
- Identify underwriting support concerns, resolve them independently when appropriate, or escalate them to internal resources.
- Participate in testing and validating new software applications, system updates, and technology enhancements, and collaborate with software development teams to improve functionality, usability, and customer experience.
- Support agency service initiatives to improve communication processes, data quality, workflow efficiency, and operational effectiveness.
- Assist with onboarding and training new Client Services team members, including developing training materials and process documentation.
- Train and mentor team members on updated procedures, new systems, and best practices.
- Maintain accurate records of customer interactions, support activities, and issue resolution efforts.
- Contribute to continuous process improvement through data analysis, feedback collection, and problem-solving.
About the company
National Indemnity Company provides commercial auto and general liability insurance for businesses. It underwrites policies by assessing risk and supporting customers through claims and policy management with a disciplined underwriting approach, focusing on long-term reliability and personalized service. Backed by Berkshire Hathaway and with over 80 years of history, it offers strong financial strength and a “large company, small company” feel that emphasizes ethics and responsive service. The goal is to provide dependable, long-term protection for businesses and their partners.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Omaha, Nebraska
Founded
1940
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Simplify's Take
What believers are saying
- September 25, 2026 Hartford commutation delivered $1.12 billion cash and ended arbitration.
- AM Best affirmed A++ and aaa on April 16, 2026 with stable outlook.
- NICO keeps modernizing with Guidewire Cloud and One Inc, improving policy and billing efficiency.
What critics are saying
- June 24, 2026 Ninth Circuit loss shows legacy liabilities still generate expensive multi-year disputes.
- The Hartford commutation ends asbestos and environmental runoff support, exposing future adverse-development volatility.
- A catastrophic casualty or asbestos reserve shock could drain Berkshire capital and tarnish NICO’s franchise.
What makes National Indemnity Company unique
- Berkshire Hathaway ownership and A++/aaa ratings make NICO the capital anchor in catastrophe-sensitive insurance.
- March 2026 Tokio Marine partnership gives NICO privileged access to Japanese reinsurance and investment flow.
- 2026 excess-casualty facility with Chubb and Zurich extends underwriting reach into large multinational accounts.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Wellness Program
401(k) Retirement Plan
401(k) Company Match
Professional Development Budget
Paid Vacation
Parental Leave
Employee Assistance program
Company News
Berkshire's NICO pays Hartford $1.12bn to commute reinsurance cover. 28th September 2026 - Author: Kane Wells - The Hartford Insurance Group has agreed to commute and terminate its aggregate excess of loss reinsurance agreement with National Indemnity Company (NICO), a Berkshire Hathaway subsidiary, ending cover for asbestos and environmental adverse development that has been in place since December 31, 2016. Hartford Fire Insurance Company and certain affiliates entered into the commutation and release agreement with NICO on September 23. On September 25, Hartford Fire received a $1.12bn cash payment, and the parties terminated the reinsurance agreement and related transaction documents and released each other from their obligations. The transaction also resolves a confidential arbitration over a dispute under the agreement. Hartford expects to recognise a $497m pre-tax net gain and a $393m increase in net income for the three and nine months ended September 30, 2026, with no impact on core earnings. The company said the gain reflects the release of deferred gain on retroactive reinsurance following the commutation.
Chubb and Zurich North America, in collaboration with National Indemnity Company, have established a new excess casualty insurance facility targeted at large national and multinational corporations.
"If you're lucky in life, make sure that a bunch of other people are lucky, too." – Warren BuffettIn the fourth-floor lunchroom of the National Indemnity Company building in Omaha, Nebraska, a hand-lettered sign once hung on closed double doors: "Meeting in Progress." Inside, beside vending machines and a coffee maker, Warren Buffett called to order the annual meeting of Berkshire Hathaway shareholders, with approximately 20 attendees present. The perfunctory business was dispensed with in just five minutes. Then Buffett offered: "I've got an hour, and if anybody wants to stick around and talk about the investment business, I'm available."This modest gathering in the 1970s bears little resemblance to today's extravaganza that draws tens of thousands of investors from around the world to Omaha. The transformation of this annual shareholder meeting mirrors the remarkable journey of Berkshire Hathaway itself – from a struggling textile mill to a $1 trillion conglomerate under Buffett's leadership.The Humble BeginningsWhen Buffett gained control of Berkshire Hathaway in 1965, the company was a failing textile business. His first major move toward diversification came in 1967 with the acquisition of National Indemnity Company for $8.6 million, marking Berkshire's entry into the insurance industry.From 1969 to 1979, those early shareholder meetings were indeed held in National Indemnity's lunchroom, with attendance rarely exceeding two dozen people. Most were friends, family, and early investors who had placed their trust in a young Warren Buffett, well before he became a household name in finance.The Growth YearsAs Berkshire's portfolio and prestige grew through the 1980s, so did the annual meeting
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