You
As a payroll expert, you possess a deep understanding of pre and post-tax deductions, state-specific payroll processes, and the details of payroll tax deductions. Your passion for sharing knowledge and mentoring shines through as you strive to uplift your team’s expertise through effective training and support. With a positive outlook and a results-driven approach, you excel in developing scalable programs and crafting materials that enhance both team effectiveness and client satisfaction. Your initiative and ability to navigate complex challenges position you to make a substantial impact on the success of a high-performing team.
You will make an impact by
As a key member of the Customer Experience Enablement Team at Homebase, the Payroll Enablement Specialist plays a vital role in training the Payroll Support team, equipping them with the necessary tools, knowledge, and training to excel. This role also involves facilitating payroll training for cross-functional teams, including Sales and Implementation, to boost overall company effectiveness and deepen product knowledge. Responsibilities of the specialist include developing training materials, leading onboarding and ongoing learning, analyzing performance metrics to identify areas for improvement, and creating content to support these initiatives. Additionally, the specialist works on enhancing team efficiency by refining processes and fostering an environment of continuous learning and customer service excellence. This dynamic role requires adaptability, strong teamwork, and analytical skills to deliver effective, results-driven training and support.
Responsibilities:
- Design and deliver targeted training programs to enhance the capabilities of payroll support teams in areas such as product expertise, troubleshooting, and customer service.
- Analyze performance metrics for sales and support staff to pinpoint improvement and development opportunities.
- Continuously update and maintain training materials, knowledge base articles, and learning resources.
- Offer ongoing and refresher training to ensure the payroll support team’s knowledge remains current.
- Evaluate learning adoption and knowledge validations
- Evaluate the effectiveness of training programs regularly, making adjustments based on feedback and performance data.
- Support the onboarding of new team members, ensuring a smooth transition and immediate readiness.
- Collaborate on cross-training initiatives between teams and departments and stay updated on regulatory changes and prepare for new releases.
Skills:
- In-depth Knowledge of Payroll Processes
- Ability to build high-quality content, proficient in Instructional design and presentation skills
- Strong interpersonal, communication, and rapport-building skills.
- High adaptability and problem-solving capacity.
- Effective project management skills with a track record of meeting deadlines.
- Excellent verbal and written communication skills, adept at simplifying complex information.
- Strong analytical skills to assess training needs and refine programs based on data.
- Exceptional organizational and multitasking abilities.
- Commitment to teamwork, continuous learning, and fostering team growth.
- Comfortable with ambiguity and can be highly adaptable and flexible
You are a bar raiser, which means you come with
- 2-3+ years of professional experience in high-growth customer success environments
- Strong payroll knowledge
- Proven experience in training and L&D related roles
- Knowledge of support performance metrics
- Deep passion for customer care, employee development, and building relationships
- Software: Salesforce, Talkdesk, Confluence, Google Classroom, G-Suite
- Preferred: Bachelor’s degree in Education or related field preferred.
- Advantage: Certifications in Learning & Development
Diversity, Equity, and Inclusion at Homebase:
At Homebase, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture and walk of life can be their full selves. Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize that experience comes in many forms, so if you think you’re close to what we’re looking for (even if you don’t meet 100% of the qualifications), we encourage you to apply!
About Us
Our mission is to make small business teams unstoppable.
Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 100,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. As the leader in small business team management, Homebase tracked 1+ billion hours for 2.5+ million workers last year.
Homebase is based in San Francisco, Houston, Denver, and Toronto. We are backed by leading venture investors L Catterton Growth, Emerson Collective, Notable Capital, Bain Capital Ventures, Khosla Ventures, Baseline Ventures, Cowboy Ventures, Bedrock Capital, and PLUS Capital.
At Homebase, we value our differences, and we encourage all to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Homebase is proud to be an equal opportunity employer and participant in the U.S. Federal E-Verify program. Accommodations will be provided during the hiring process if needed. Please advise us of any accommodations needed within your application to ensure fair and equitable access throughout the recruitment and selection process.
