Shared Services Team Lead

Title  

Shared Services Team Lead

 
Overview of Position  
 Assurant has an exciting opportunity for a Shared Services Team Lead for our Check Printing and Secured Master Banking room (SMBR) team.  The team lead is responsible for training, coaching, and ensuring accurate results of the overall processing team. 

This is accomplished by working dynamically with management, the team, and supportive units. This role requires you to work in our Atlanta, GA location. This position also requires overtime as needed.
  

What will be my duties and responsibilities in this job?  

• Coordinate and monitor daily workflow for Specialists and Sr. Specialists
• Be the departmental subject matter expert.
• Train, develop, and mentor a team of processors.
• Prepare and complete assigned reports timely and accurately.
• Track compliance/SLAs.
• Research, track, and provide feedback of the root cause on claim check handling and quality issues.
• Communicate with supportive departments directly on research inquiries, when applicable.
• Experience monitoring individual and team performance against KPIs/SLAs
• Experience overseeing check handling processes, including intake, review, research, posting, and/or reconciliation.
• Ability to ensure accuracy, timeliness, and compliance in check processing activities
• Ability to manage escalations and resolve issues effectively
• The Shared Services Insurance Team Lead must also be able to support/assist with both DTE, SSP, Bottomline, and Black Knight/Ice work functions and other team duties. 
• The ideal candidate will provide elevated level of accuracy in check printing and processing
• Understand loss drafts forms to allow accurate updating to the client’s database so clients can meet complicated regulatory obligations and to ensure claims are processed accurately.
• Determine when additional actions, training, and feedback are required based upon information received on a claim.
• Make timely decisions to ensure mailout checks are completed within SLA’s
• Ability to effectively delegate, create an inspiring team environment, and motivate team members with an open communication outlook.
• Identify process improvements through team feedback, process oversight, and provide suggestions for performance improvement.
• The Team Lead partners with the manager on process improvements and workflow to ensure business objectives are met.
• Follows standard procedures and policies with more senior levels using greater latitude and judgement in responding to inquiries.
• Expert critical thinking skills apply complex issues for researching and resolving exception items that have been initiated via various channels.
• Analyze problems, make recommendations, and make decisions impacting team

  
What are the requirements needed for this position?  

• High school diploma or GED
• Intermediate computer skills (ability to create and edit spreadsheets/documents, email attachments)
• Ability to plan, prioritize, and organize to meet goals as demonstrated in previous position.
• Demonstrate leadership skills and have ability to interact effectively with clients and associates on more complex issues.
•   

What other skills/experience would be helpful to have?  

• Minimum 3 years insurance, banking, finance, mortgage lending, or related experience
• Minimum 2 years demonstrated leadership experience.
• SSP and Black Knight working knowledge preferred.

What are the working conditions and physical requirements of this job?   

General office demands   
  

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.  

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.