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Amentum

Government engineering and technical services provider

Knowledge Manager Senior - Data

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeReston, VA, USA

About the Job

Requirements

  • Have at least 12 years of experience.
  • Have a high school diploma or GED.
  • Serve as a trusted agent for PKIs and RSA tokens.
  • Have knowledge of hardware installation and maintenance, including fiber, switches and ports, VoIP phones, printers, and switchboxes.
  • Have network knowledge.
  • Meet with customers to understand project requirements and represent the requirements at technical exchange meetings.
  • Explain feasible solutions for utilizing hardware and software.
  • Meet with senior leadership as a technical subject matter expert to understand end-user needs.
  • Act as a liaison between external resources to coordinate IT actions.
  • Create tickets and work toward resolution; input and track all work in an automated help desk management system.
  • Rebuild and reimage workstations on three networks, including updates, patches, and software installations.
  • Troubleshoot hardware, software, and network issues to resolve customer problems.
  • Assist with setup and problem resolution for video teleconferences.
  • Assist customers with new accounts and shared-drive access in conjunction with security officers.
  • Escalate complex issues to the appropriate engineering group for resolution.
  • Assist with property accountability and disposal of broken or unused equipment.
  • Complete government-provided Data Transfer Officer training to assume those duties.
  • Comply with company drug and alcohol policies and successfully complete the required drug screening process.

Responsibilities

  • Provide intelligence and administrative support to analysts, including building and maintaining databases; monitoring intelligence; managing organizational distribution lists, shared groups and calendars, and shared drives; and producing metrics, graphics, and briefings for production and mission management.
  • Align processes and technology to enable information sharing among analysts and organizations and enhance analytic production; provide training on analytic tools as needed.
  • Capture, facilitate, clarify, and champion organizational IT functional requirements through the appropriate organization.
  • Maintain records management and support process improvement as needed.
  • Manage, create, and modify DCT SharePoint sites and their supporting processes.
  • Serve as an informal IT help desk, assisting with internal customer IT issues and facilitating resolution with the appropriate group.
  • Facilitate internal and external customer support for DCT systems, including problems, account access, and requests for information.
  • Perform Data Transfer Officer duties, providing cross-domain data transfer and intelligence dissemination support, including system-high-to-low transfers between JWICS, SIPRNet, NIPRNet, and other U.S. and allied or partner systems.
  • Support leadership and provide immediate assistance to the watch and fusion center.
  • Meet with the IT project management office regarding hardware and software procurement as needed.
  • Work with deskside support leads to resolve hardware problems.

Desired Qualifications

  • CompTIA Security+.
  • CompTIA A+.

About the Company

Amentum

Government engineering and technical services provider

Amentum provides technical and engineering services to government agencies to support high-stakes missions such as space launch, nuclear cleanup, and military operations. Its offerings combine workforce, engineering, and mission-support capabilities across the full lifecycle—from planning and design to operations and sustainment—delivered as contracted services. The company differentiates itself through scale and breadth: formed from a spin-off and expanded by acquiring DynCorp and PAE, and later merging with Jacobs’ Critical Mission Solutions and Cyber & Intelligence units, making it one of the largest government services contractors with about 53,000 employees and a public listing (AMTM). Its main goal is to help the U.S. and its allies achieve mission success for critical national programs by providing comprehensive, reliable government-focused technical services.

Company size
10,001+
Company stage
IPO
Headquarters
Chantilly, VA
Founded
2020

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