Lead Systems Engineer

Overview

University of Doha for Science and Technology (UDST) was officially established by the Amiri Decision No. 13 of 2022, and it is the first national university specializing in academic, applied, technical, and professional education in the State of Qatar. UDST offers more than 80 bachelor's and master's degree programs, as well as diplomas and certificates. The university comprises five colleges: the College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, as well as specialized training centers catering to individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students’ skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally. 

With more than 777 staff and over 9,500 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies.  Our aim is to enhance students’ skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar’s National Vision 2030 a reality.

Responsibilities

Operational

• Lead the server infrastructure team in the maintenance, configuration and reliable operation of enterprise Windows and Linux server, virtualization, storage, backup and cloud infrastructure.
• Lead the administration and support of enterprise Microsoft infrastructure, including Windows Server, Active Directory, Microsoft 365, identity, messaging, virtualization, endpoint management, monitoring and security technologies.
• Lead the design, administration and capacity planning of High-Performance Computing (HPC) and GPU-accelerated infrastructure supporting academic, research and AI workloads across on-premises and cloud environments.
• Lead the infrastructure enablement, integration and adoption of enterprise AI platforms and workloads across on-premises and cloud environments.
• Manage and support virtualization and VDI platforms.
• Manage enterprise compute and storage infrastructure, ensuring availability, performance and capacity.
•  Oversee enterprise backup, recovery and disaster recovery solutions, including restoration testing and service recoverability.
• Support and administer hybrid-cloud infrastructure across Microsoft Azure and Google Cloud Platform (GCP).
• Lead patch management, vulnerability remediation and infrastructure security hardening activities in coordination with relevant IT and cybersecurity teams.
• Monitor infrastructure health and perform capacity and performance planning across compute, storage, virtualization, backup and cloud environments.
• Plan, design and coordinate infrastructure upgrades, migrations, expansions, technology refreshes and lifecycle activities based on business requirements.
• Lead infrastructure and enterprise systems projects, including the development of technical implementation plans, testing procedures, risk assessments, rollback and contingency plans.
• Execute appropriate incident, problem, capacity, change and release management processes within the infrastructure scope.
• Develop and promote infrastructure automation using PowerShell and other appropriate technologies.
• Maintain infrastructure technical documentation, architecture diagrams, operational procedures, configurations and technical specifications.
• Coordinate with vendors, business units and other IT teams for infrastructure planning, implementation, troubleshooting and support.
• Ensure infrastructure incidents and service requests are handled effectively and appropriate updates are provided in accordance with established IT operational SLAs and communication processes.
• Provide technical leadership, work direction, mentoring, training and knowledge transfer to Systems Engineers and other technical staff.
• Maintain awareness of emerging infrastructure and cloud technologies and recommend improvements that enhance reliability, security, performance and operational efficiency.
• Perform other job-related duties as assigned.

People Management

• Provide professional development support, conduct periodic performance reviews and address performance concerns for direct subordinates in accordance with UDST's Employee Performance Management framework.
• Contribute to the development of employees through identifying appropriate learning and development opportunities.

Qualifications

Education and Experience:

• Bachelor’s Degree in IT or related field is required
• Desirable certifications in Microsoft – MCSE, RHCE, CCNP, VMWare and Azure.
• Minimum of 8 years’ experience in IT or related field.
• Minimum of 4 years’ experience in System Administration.

Language:

Fluency in written and spoken English language required.

Fluency in written and spoken Arabic is preferred.