Adventist Health

Faith-based nonprofit integrated health system

Lead Patient Access Representative

Clinical Support & Patient AdministrationPosted on Nov 12

Full-timeMarysville, CA, USAIn-person

About the Job

Requirements

Five years of relevant experience is preferred.
An Associate’s/Technical Degree or an equivalent combination of education and related experience is preferred.

Responsibilities

Coordinate the day-to-day activities and management of patient and outpatient access services, including pre-registration, registration, admissions, payment collection, and other functions.
Assume responsibility for communication systems within departments.
Provide guidance to staff within the latitude of established work area and policies.
Resolve considerably difficult assignments requiring judgment, including resolving issues or making recommendations.
Handle sensitive and confidential information, often interpreting policies and procedures to guide its use.
Maintain confidentiality of information related to medical staff and patients, comply with HIPAA, and appropriately protect employee and other information.
Provide peers feedback on errors or omissions on accounts so deficiencies can be remedied while the patient is present.
Review AETS reports and correct errors.
Work with the Quality/Education group as needed to track accuracy and training needs.
Interact positively with all departments to resolve issues and develop and maintain positive intra-departmental and inter-departmental working relationships.
Follow all organizational and department-defined policies and procedures.
Perform other job-related duties as assigned.

Desired Qualifications

A high school education/GED or equivalent is preferred.

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.

Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.

Job Summary:

Coordinates the day-to-day activities and management of patient and outpatient access services, such as pre-registration, registration, admissions, payment collection, and other functions. Assumes responsibility for communication systems within departments. Provides guidance to staff within the latitude of established work area and policies. Works on assignments that are considerably difficult requiring judgment in resolving issues or in making recommendations. Works with sensitive and confidential information, often involving the interpretation of policies and procedures to guide use.

Job Requirements:

Education and Work Experience:

High School Education/GED or equivalent: Preferred
Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
Five years' relevant experience: Preferred

Essential Functions:

Maintains confidentiality of all information related to medical staff and patients, paying close attention to HIPAA compliance and information related to employees and other information as appropriate.
Provide feedback to peers when errors or omissions are found on accounts so deficiencies can be remedied while patient still present. Review AETS reports and correct errors. Works with Quality/Education group as needed to trend/track accuracy and training needs
Interact in a positive way with all departments to resolve issues and to develop and maintain positive intra-departmental and inter-departmental working relationships.
Follow all organizational and department-defined policies and procedures
Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Pay Range: The estimated base pay for this position is $25.00 to $30.45. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

About the Company

Adventist Health

Faith-based nonprofit integrated health system

Adventist Health is a faith-based nonprofit health system with more than 400 sites of care, including 26 acute care hospitals, primarily on the West Coast and in Hawaii. It provides a full range of health services—from primary and specialty care to hospital-based treatments and wellness programs—delivered across an integrated network of clinics, hospitals, and care facilities. Revenue comes from patient services, insurance reimbursements, and government programs, and earnings are reinvested back into communities to improve health outcomes and expand access to care. The organization differentiates itself through its nonprofit, faith-based model and by reinvesting earnings into community health, along with its broad, integrated network that covers preventive, primary, specialty, and acute care. Its goal is to improve health outcomes for the communities it serves and to expand access to high-quality care.

Company size: 10,001+
Company stage: Grant
Total funding: $210K
Headquarters: Roseville, CA
Founded: Not listed

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