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Meade

IT User Support Technician

IT Service Desk & End User SupportPosted on Nov 9
Full-timeTempe, AZ, USA$40k - $50kIn-person

About the Job

Requirements

  • Basic understanding of Windows and/or macOS operating systems.
  • Familiarity with Microsoft 365 and Entra ID.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Must be legally authorized to work in the United States.
  • Employment may be contingent upon successful completion of background checks, drug testing, and other pre-employment requirements, as permitted by applicable law.

Responsibilities

  • Respond to and resolve helpdesk tickets in a timely manner.
  • Troubleshoot hardware, software, and basic network issues.
  • Escalate complex issues to senior IT staff when necessary.
  • Configure and deploy laptops, desktops, tablets, and mobile devices.
  • Set up user workstations, including monitors, docking stations, and peripherals.
  • Install and configure operating systems and standard business applications.
  • Provide in-person and remote support to employees.
  • Assist users with login issues, password resets, and access requests.
  • Deliver clear communication and customer service.
  • Create, modify, and disable user accounts, including Microsoft 365 and Entra ID accounts.
  • Assign appropriate permissions based on role and department.
  • Support onboarding and offboarding processes.
  • Perform routine system updates and basic maintenance.
  • Diagnose and resolve printer, connectivity, and peripheral issues.
  • Maintain inventory of IT equipment and assets.
  • Document ticket resolutions and internal processes.
  • Maintain knowledge base articles for common issues.

About the Company

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