Full-Time

Director of Revenue Operations

Updated on 1/10/2025

Upwork

Upwork

10,001+ employees

Online platform connecting freelancers and clients

Consulting
Enterprise Software

Compensation Overview

$158.3k - $237.3kAnnually

+ Bonus + Equity Incentive Program

Senior, Expert

Remote in USA

Remote-first organization with physical offices in San Francisco and Chicago.

Category
Procurement & Sourcing
Supply Chain Management
Operations & Logistics
Required Skills
Data Analysis
Requirements
  • 8–10 years of relevant operations experience
  • Curious, Curious, Curious - you need to be craving to learn more about our business and ways to make it better
  • Hands on. Whether it is about finding, testing, and implementing a new tool or about proactively running an analysis to advocate for a better way of working, you do not shy away from just getting it done.
  • Low ego. You want the team to win and you are willing to do whatever it takes to make it happen. You are capable of collaborating and partnering.
  • Proven leadership experience. You lead people and you enjoy it.
  • You know how to transform data in actions that make a positive impact on the business. You know where to look, how to analyze, you make suggestions, you execute on them and you iterate… fast.
Responsibilities
  • How do we enable the sales and AM team to generate more revenue?
  • How can revenue ops directly generate revenue?
  • Implement your strategy, fast. Learn & then iterate quickly to find the best way forward.
  • Rev ops play at the intersection of sales, AM, ops, product, marketing. You need to master X-functional relationships
  • Develop the rev ops team, this function is constantly evolving and the team needs to evolve with it.

Upwork connects freelancers with clients looking for various services in the gig economy, which focuses on short-term contracts instead of permanent jobs. The platform allows freelancers to create profiles that showcase their skills, while clients can post job listings for specific projects. Freelancers bid on these projects, and clients choose the best candidates based on proposals and reviews. Upwork earns revenue through service fees charged to freelancers based on their earnings, with a tiered structure that rewards long-term client relationships. The platform also offers premium memberships and additional services for enhanced visibility and access to job listings. Upwork provides tools for time tracking, invoicing, and project management, making it easier for both freelancers and clients to manage their work and payments. The goal of Upwork is to facilitate successful project completion by bridging the gap between freelancers and clients.

Company Stage

IPO

Total Funding

$143.8M

Headquarters

San Francisco, California

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • Upwork's acquisition of Objective AI enhances its AI capabilities for better talent matching.
  • The introduction of Featured Jobs increases visibility for job posts, attracting more candidates.
  • Upwork's recognition as the top job posting site boosts its credibility among employers.

What critics are saying

  • Increased competition from Fiverr and Toptal threatens Upwork's market share.
  • The new Fiverr-style Project Catalog may commoditize services, reducing freelancers' perceived value.
  • Strategic shifts under new management may not align with current client expectations.

What makes Upwork unique

  • Upwork connects freelancers with clients across diverse industries, enhancing global work opportunities.
  • The platform offers tools like time tracking and invoicing for efficient project management.
  • Upwork's tiered fee structure incentivizes long-term client relationships, differentiating it from competitors.

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Benefits

Health Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Employee Stock Purchase Plan