Senior Claims Adjuster
About the job
- Bachelor's degree in law or a college diploma in legal techniques, or an equivalent combination of education and experience.
- A claims adjuster certificate 5A is an asset.
- Strong litigation and negotiation skills and knowledge.
- Strong analytical skills.
- Ability to write clearly, precisely, and concisely.
- Ability to communicate professionally and appropriately when representing the company.
- Autonomy, dynamism, efficiency, teamwork, and leadership.
- Strong expertise in claims files across all lines of business.
- High stress tolerance.
- Demonstrated ability to mentor and develop colleagues' skills.
- Willingness to travel and a valid Class 5 driver's licence with a good driving record.
- Authorization to work in Canada is required.
- Review files before the Small Claims Court and Administrative Housing Tribunal and arbitration, analyze the position taken, and evaluate the strategy to adopt, including alternative dispute resolution.
- Analyze and be responsible for arbitration files.
- Inform the insured about developments in the file.
- Participate in negotiation sessions or mediations as a claims adjuster.
- Accompany the insured at hearings before the Small Claims Court and/or Administrative Housing Tribunal and arbitration as a claims adjuster.
- Structure position statements clearly, precisely, and in accordance with applicable rules.
- Take charge of clients promptly and ensure file follow-up.
- Communicate professionally and appropriately.
- Simplify, explain, and clarify file elements for the insured and broker, and find solutions.
- Provide technical support to claims adjusters and unit directors across several lines of business.
- Share and transfer knowledge and contribute to developing colleagues' skills.
- Stay informed about case law.
- Collaborate actively and professionally with the company's various departments.
- Participate in improving operational processes.
- Support teamwork.
- Participate during catastrophes.
About the company
Intact Financial Corporation is a property and casualty insurer in Canada offering home, auto, and business insurance. It underwrites policies, assesses risk, collects premiums, and handles claims to protect customers from losses. The company’s products work by insured individuals and businesses paying premiums in exchange for coverage; claims are paid to restore losses after events, with digital engagement supporting policy management and customer service. Intact differentiates itself through a focus on climate resilience and community well-being programs, along with investments in early-stage data and AI startups to enhance underwriting, claims handling, and customer experience. It aims to expand its leadership position in Canada and the UK, optimize underwriting performance, and improve digital customer experiences, with a target of 10% NOIPS growth annually and a low combined ratio.
Company Size
10,001+
Company Stage
IPO
Headquarters
Toronto, Canada
Founded
1809
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Simplify's Take
What believers are saying
- Q2 2026 operating ROE stayed 17.0%, with book value per share up 13%.
- Intact issued C$250 million LRCNs on August 10, 2026, preserving capital flexibility.
- Management says AI benefits should reach C$500 million annually by 2028, two years early.
What critics are saying
- Q2 2026 catastrophes and large losses cut underwriting income 61% to C$305 million.
- UK and Ireland transformation now needs 24 to 36 months to reach 90% combined ratio.
- Persistent wildfire, storm, and commercial-fire losses can overwhelm growth and compress returns.
What makes Intact unique
- Intact’s AI already delivers over C$220 million recurring annual benefits in 2026.
- Its integrated claims network and On Side Restoration rebuilt Kingston wildfire homes within a year.
- Jiffy acquisition deepens digital engagement and home-maintenance services across Canada since November 2024.
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Benefits
Health Insurance
Flexible Work Hours
Remote Work Options
Paid Vacation
Hybrid Work Options
401(k) Company Match
Employee Stock Purchase Plan
Wellness Program
Mental Health Support
Company News
/NOT FOR DISTRIBUTION TO U.S. NEWSWIRE SERVICES OR FOR DISSEMINATION IN THE UNITED STATES/ TORONTO, Aug. 10, 2026 /CNW/ -- Intact Financial Corporation (TSX: IFC) ("Intact" or the "Company") announced today that it has agreed to issue $250 million aggregate principal amount of 6.133% Limited Recourse Capital Notes, Series 3 (Subordinated Indebtedness) due September 30, 2086 (the "LRCNs")
Intact Financial Corporation reports that 75% of insurance claims from last year's Kingston, Newfoundland and Labrador wildfire have been closed, nearly one year after the disaster. The wildfire burned approximately 10,708 hectares and destroyed over 60 homes among Intact customers. The insurer deployed more than 100 team members from across Canada to support the community. Intact received over 400 personal property claims and mobilised adjusters within 48 hours of evacuation orders lifting. On Side Restoration, Intact's wholly owned restoration company, has been rebuilding the destroyed homes. The integrated supply chain approach allowed Intact to coordinate assessment through final rebuild despite high demand for labour and materials. Tracy Laughlin, Senior Vice President of Claims at Intact, emphasised the company's commitment to building relationships with affected customers throughout the recovery process.
Comeryx is the first fully digital platform purpose-built for the small business artisan contractors market. We replace manual friction with an autonomous decision engine, enabling wholesalers to quote, bind, and issue complex risks in minutes, not days.
Comeryx, an AI-native managing general agent, has launched with $7.5 million in seed funding led by Altai Ventures. American Family Ventures, Intact Ventures, Boulder Ventures, Arch Capital Group and Echelon also participated. The company addresses profitability challenges in small business insurance by automating underwriting for policies that have traditionally been too costly to process manually. Comeryx targets the small business artisan contractor market, comprising over 500,000 US businesses with under $10 million in revenue. The platform distributes exclusively through excess and surplus licensed wholesale brokers, offering automated quote, bind and issue capabilities. Founded by industry veterans including CEO Dax Craig, co-founder of Pie Insurance and Valen Analytics, Comeryx expects to begin issuing policies later in 2026.
Explore Intact Financial Corporation's recent announcement of a $150 million preferred share offering and its strategic implications for investors.