Safety & Maintenance Ambassador - Driver

Who We Are

Founded in 1997 as a private, nonprofit place-management organization, the DowntownDC Business Improvement District (BID) is a catalyst, facilitator, and thought leader in diversifying the economy, promoting public-private partnerships, and enhancing the downtown experience for all. We oversee a 140-block area of approximately 530 properties and numerous parks and public spaces, from Massachusetts Avenue NW on the north, including the Walter E. Washington Convention Center at Mount Vernon Square, to Constitution Avenue NW on the south, and from Louisiana Avenue NW on the east to 16^th Street on the west.

Position Overview: 

The DowntownDC Business Improvement District (BID) Safety & Maintenance Driver will support day-to-day field operations by operating BID vehicles safely and efficiently, conducting vehicle and safety checks, and ensuring timely documentation and reporting of incidents, damages, and issues in the public space. 

This role is an Safety, Maintenance Ambassador and driver, public safety observation, cleaning and maintenance support, and engagement with the unhoused community and public. The Safety & Maintenance Ambassador and Driver will be detail-oriented, responsible, and committed to promoting a safe, clean, and welcoming environment throughout the DowntownDC area. 

This is considered an essential position and will require you to report to work during inclement weather and emergency situations.  

Key Responsibilities:

Event & Activation Logistics:

• Drive assigned BID vehicles safely and in accordance with all applicable traffic laws and internal policies. 

• Complete daily vehicle safety inspection sheets, including documenting any pre-existing or new damages, fluid levels, tire conditions, lights, and cleanliness. 

• Promptly report any vehicle-related issues, damages, accidents, or maintenance needs to Operations Leadership. 

• Ensure all BID vehicles are kept clean and fueled and stored securely when not in use. 

• The driver will assist jumpers with loading trash when it is safe to do so and may be asked to perform other Operations Department Duties. 

Public Safety & Incident Reporting:

• Act as a visible presence in DowntownDC, serving as a mobile extension for the BID’s safety and maintenance team. 

• Identify and report hazards in public space, including broken infrastructure, graffiti, sanitation issues, and other maintenance needs. 

• Prepare and submit daily reports on observations made during shifts, including public space issues, security concerns, or any interactions with the public that warrant documentation. 

• Engage respectfully with all members of the public and the unhoused community, prioritizing pedestrian safety and upholding a professional, courteous demeanor always. 

Visual Assessments & Reporting:

• Proactively scan assigned routes for maintenance or safety concerns requiring BID attention utilizing the Operation Application. 

• Submit detailed reports (with photos when applicable) through BID systems, ensuring timely follow-up and tracking. 

• Identify and escalate issues that require immediate attention (e.g., biohazards, vandalism, obstructions, suspicious activity). 

Support to Field Team: 

• Provide support to other entities including transporting materials, supplies, or equipment as needed. 

• Assist with event setup or breakdown by transporting items to/from BID storage or event locations. 

• Fill in as needed for Ambassador and maintenance tasks or hospitality services while out in the field. 

Qualifications

• Valid Driver’s License (DC, MD, or VA) with a clean driving record (required). 

• Minimum of 1 year of professional driving experience is preferred. 

• Strong attention to detail and ability to complete logs/reports accurately. 

• Comfortable working outdoors in all weather conditions and standing/walking for extended periods. 

• Ability to work early mornings, evenings, weekends, and holidays as required. 

• Excellent verbal communication and interpersonal skills; bilingual preferred but not required. 

• Basic familiarity with DowntownDC geography, landmarks, and transportation systems. 

Preferred Experience

• Previous work in public space management, facilities/maintenance, transportation, or public safety. 

• Experience in reporting or using digital tools to track field activity. 

• Familiarity with working alongside homeless populations and handling sensitive interactions respectfully.

Physical Requirements

• Ability to sit and drive for extended periods. 

• Occasionally required to lift and carry up to 50 lbs. 

• Manual dexterity to operate cleaning or maintenance tools if needed. 

• Visual acuity for identifying issues in the field and safely navigating the vehicle. 

Compensation

This position is full-time with an hourly pay range between $19.50 to $22.00 depending on experience.

How to Apply

This position will remain open until it is filled; however, interested applicants are encouraged to apply as soon as possible for priority consideration.

To apply for this position, please click "Apply Now"  where you will be prompted to upload your resume and cover letter detailing your relevant experience.

Submissions without requested items may not receive full consideration. Due to the volume of applications we receive, we are unable to respond to queries about application status and will only reach out to candidates we pursue further. Employment offers are conditional upon a successful criminal background check.

Affirmative Action/Equal Employment Opportunity

As an Affirmative Action/Equal Opportunity Employer, the DowntownDC BID is committed to excellence through diversity. The BID recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender, sexual orientation, disability, age, veteran status, and other protected status as required by applicable law. Please note that all new DowntownDC BID employees must have permission to work in the U.S.; therefore, employment eligibility verification is required.

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