Demonstrated knowledge of industrial engines, industrial and commercial power generation, and maintenance requirements.
Demonstrated knowledge of selling techniques, including prospecting, overcoming objections, and closing sales.
Excellent selling, negotiating, and closing skills, with the ability to build long-term business relationships.
Demonstrated knowledge of customer relationship management (CRM) software.
Proficiency with Microsoft Office Word, Excel, and Outlook.
Ability to use new information to support current and future problem-solving and decision-making.
Ability to use logic and reasoning to assess alternative solutions, conclusions, and approaches to problems.
Exceptional attention to detail.
Communication and interpersonal skills to establish working relationships across departments and organizational levels.
Organizational, multitasking, and time-management skills, with the ability to meet deadlines.
Ability to understand work-related written material and communicate effectively in writing for the audience.
Ability to perform mathematical computations, including percentages, fractions, addition, subtraction, multiplication, and division, quickly and accurately.
Ability to work independently and as part of a team in a fast-paced, high-volume environment while maintaining accuracy and timeliness.
Ability to read, analyze, and interpret professional journals, technical procedures, and governmental regulations.
Ability to listen to and understand spoken information and ideas.
Ability to travel in the assigned territory.
Responsibilities
Promote parts and services to customers, expand market share, and meet territorial and corporate objectives.
Develop the assigned territory, implement sales plans to grow the business, and maintain the current customer base.
Grow sales by pursuing new business opportunities within the assigned market area or territory.
Model the company's mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development.
Model, promote, reinforce, and reward the use of the company's Values Based Leadership tools, models, and processes to support alignment with its vision, values, and mission.
Sell parts and services for related equipment and support existing customers.
Source new business opportunities.
Prepare and present parts and service quotes and maintenance agreements.
Develop new accounts and maintain existing accounts.
Identify and acquire new service-contract opportunities.
Receive customer orders and serve as the customer contact point.
Generate a referral network to increase the client base.
Manage the sales funnel and PAR.
Collaborate with the prime product sales team to help customers decide whether to repair or replace equipment.
Help implement, sustain, and develop quality-improvement processes focused on safety, financials, operations, and customer service.
Maintain records of sales and other business transactions.
Prepare sales and other contracts.
Perform other duties as assigned.
Desired Qualifications
Experience with industrial engines and industrial and commercial power generation.
Knowledge of CAT engines and CAT power generation.
The Product Support Sales Representative (PSSR) - EP is responsible for promoting parts and services to customer base while expanding market share in order to meet territorial and corporate objectives. Develops assigned territory, implements sales plans to grow business, and maintain current customer base. Influences and grow sales with new business opportunities within assigned market area/territory. Industry knowledge related to industrial engines and industrial and commercial power generation is strongly preferred experience. Must be able to travel in assigned territory.
The incumbent in this position is expected to model the following practices daily:
Demonstrate alignment with the company's mission and core business values;
Collaborate with key internal/external resources;
Participate in ongoing self-development.
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Responsible for the sales of parts and service on related equipment
Provides support for existing customer base
Sources new business opportunities
Prepares and presents parts and service quotes and maintenance agreements
Prepares sales plans, sales reports, expense, and daily call reports
Develops new accounts and maintains existing accounts
Identifies and acquires new service contract opportunities
Receives customer orders and serves as the customer contact point
Generates a referral network to assist in increasing the client base
Manages sales funnel and PAR
Collaborates with prime product sales team to assist customers with making good decisions regarding the repair or replacement of equipment
Aids in implementing, sustaining, and developing quality improvement processes that focus on safety, financials, operations, and customer service
Maintains records of sales or other business transactions
Prepares sales or other contracts
Performs other duties as assigned
Demonstrated knowledge industrial engines and industrial / commercial power generation, and maintenance requirements - CAT engine and CAT power gen knowledge preferred
Demonstrated knowledge of selling techniques (prospecting, overcoming objections, closing sales)
Excellent selling, negotiating, and closing skills with ability to build long term business relationships
Demonstrated knowledge of CRM software
Proficient with MS Office Word, Excel, Outlook, etc.
Understands the implications of new information for both current and future problem-solving and decision-making
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Exceptional attention to detail
Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
First-class organizational, multi-tasking, and time management skills, deadline oriented
Understands written sentences and paragraphs in work related documents, and communicates effectively in writing as appropriate for the needs of the audience
Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
Ability to work independently and within a team in a fast-paced, high volume environment with emphasis on accuracy and timeliness
Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations
The ability to listen to and understand information and ideas presented through spoken words and sentences