Full-Time

Customer Success Manager-Digital

Confirmed live in the last 24 hours

Anteriad

Anteriad

501-1,000 employees

B2B marketing solutions using data analytics

Data & Analytics
Consulting
Enterprise Software
Financial Services

Mid, Senior

Remote in USA

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Data Analysis
Requirements
  • Experience with Programmatic Advertising services is required.
  • University degree.
  • 3+ years of related experience.
  • Be customer obsessed, proactive by nature, relish problem-solving, want the ability to think creatively and love the satisfaction of successful execution.
  • Be capable of working independently as well as collaboratively.
  • Be detail orientated and have excellent verbal and written communications skills with the ability to send feedback to senior stakeholders on a regular basis.
  • Have the ability to multi-task and juggle priorities in a fast-paced working environment.
Responsibilities
  • Internal and external client-facing resource available for Q and A on all details related to assigned accounts or campaigns.
  • Work in tandem with our India and US Operations teams in order to ensure Anteriad can offer true customer support and customer insights.
  • Identify and escalate situations requiring urgent attention.
  • Become an expert in utilizing and understanding a variety of digital communication and project management platforms (including Salesforce, Qlik, and Anteriad’s proprietary tools).
  • Manage the day-to-day administration of all client programmatic projects – meeting deadlines, driving optimizations and recommendations based on reporting, change requests, etc.
  • Understand customer motivations and use that understanding to improve their service campaign over campaign and quarter over quarter.
  • Craft strategic solutions for our digital clients, including providing budget, targeting/audience recommendations, and creative options for client proposals.
  • Utilize SFDC cases to track campaign status and offer pre-sales support activities.
  • Candidate will have the opportunity to train and mentor other members of the Customer Success Team in Programmatic best practices.

Anteriad provides marketing solutions specifically designed for businesses, focusing on data-driven strategies and analytics. The company collects and analyzes large amounts of data to help clients understand market trends and customer behavior, which in turn allows them to optimize their marketing efforts. Anteriad's services include access to proprietary data and analytics platforms, as well as customized marketing strategies tailored to individual client needs. Unlike many competitors, Anteriad combines a subscription-based model with consultancy services, ensuring a steady revenue stream while also offering personalized support. The goal of Anteriad is to enhance marketing efficiency and improve customer acquisition for its clients across various sectors, including financial services and high-tech industries.

Company Stage

Series A

Total Funding

$2.4M

Headquarters

Town of Rye, New York

Founded

2000

Simplify Jobs

Simplify's Take

What believers are saying

  • Anteriad's inclusion in the Inc. 5000 highlights its rapid growth and success.
  • The rise of ABM strategies aligns with Anteriad's focus, boosting potential ROI.
  • Growing AI-driven marketing demand supports Anteriad's advanced data solutions.

What critics are saying

  • Emerging AI-driven competitors like 6sense may challenge Anteriad's market position.
  • Complex EMEA data privacy regulations could hinder Anteriad's multilingual solutions.
  • Economic uncertainties might affect Anteriad's revenue despite current budget optimism.

What makes Anteriad unique

  • Anteriad excels in AI-enhanced data privacy, setting a market benchmark.
  • The company offers a unique multilingual intent solution for the EMEA market.
  • Anteriad combines AI with human verification for superior intent data accuracy.

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