Activities Guide

The Activities Guide provides a consistently high degree of both friendliness and professionalism while creating both revenue generating and guest enhancement activities This position is responsible for performing daily tasks that align with the department’s long term goals and objectives, uphold Montage Big Sky's Vision, Mission, and Values; supports management and leadership, provides excellent customer service and telephone etiquette, and actively aspires to reach defined goals and objectives.

A summary of the duties include, although are not limited to:

• Ability to teach all guided activities especially mountain biking and hiking. Demonstrate expert knowledge of Big Sky Resort winter and summer; technical background of outdoor equipment
• Basic local knowledge of animals/landscapes of the Spanish Peaks mountains.  Creating personalized guest interactions; ensuring accuracy of the ski rental process
• Overseeing arrival and departure of all guest equipment
• Maintaining proper record keeping
• Ensuring that department cleanliness and organization standards are met.

The Activities Guide will be responsible for both creation and guiding of activities summer and winter.  Must be willing to show expert teaching techniques for all guided adventures making the guests feel comfortable and successful at all times. This person will also assist guests to and from ski slopes, and offer insight on local mountain conditions, weather, ski trails, lift access points and dining options on property and around the mountain. This position must become familiar with all services and standards within the hotel.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Montage rules and regulations for the safe and effective operation of the hotel’s facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• A role model for creating personalized guest interaction using the guest name, with a smile and eye contact along with taking full ownership of all guest requests.

• Must have up to date knowledge of all local events

• Continued training of Compass Associates

• Uphold the Montage standards

• Ability to drive revenue through enriching outdoor programming

• Ability to create great relationships with Concierge Team who assists in selling activities

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to creatively research new program offerings

• Must have knowledge of local area

• Must have expert knowledge, and not limited to, biking, hiking, snowshoeing, Nordic skiing, all trail systems, and any other activities approved by Manager of Resort Activities

• Must be willing to show expert teaching techniques for all guided adventures making the guests feel comfortable and successful at all times

• Must be organized

• Must be able to speak and understand the primary language(s) used in the workplace.

• Requires good verbal communication skills.

• Must be able to obtain at a minimum Professional CPR and First Aid. (Wilderness First Responder may be required)

• Must have clean driving record and submits to pre-employment requirements

Physical Demands

• Fitness level must be at a high level while being able to maintain a conversation during all activities 

• Work tasks are performed indoors and outdoors.  There is no effective protection from weather

• Must be able to stand and exert well-paced mobility for up to 4 hours in length.

• Must be able to lift up to 60 lbs. on a regular and continuing basis

• Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently

• Must be able to bend, stoop, squat and stretch to fulfill all equipment handling tasks

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees

• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception

• Requires manual dexterity to use and operate all necessary equipment

• Must be able to ride both road and mountain bikes at an advanced level

• Must be able to hike for a minimum of two hours at elevation

• Must be able to Nordic Ski at intermediate level both skate and classic

• Must be able to snowshoe for up to two hours

• Must be willing to work outside in all elements for up to 4 hours at a time

QUALIFICATION STANDARDS

Education                            

High school diploma or equivalent education preferred

Experience

2 years of outdoor experience with a strong passion for customer service in recreation within the hospitality industry.

Licenses or Certificates   

Willingness to obtain at a minimum Professional CPR and First Aid. (Wilderness First Responder may be required) and any ski certification required. 

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Montage standards