Field Service Engineer - Failure Analysis

Field Service Engineer – Failure Analysis

Hamamatsu, one of the world’s largest suppliers of advanced light detectors and detector systems for industrial, scientific, and commercial applications, has an immediate opening for a Field Service Engineer – Failure Analysis.  Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well. Hamamatsu’s mission is to improve the welfare of society through the advancement of photonics technology.

Responsibilities include:
 

• On-site service including: repairs, maintenance, upgrades and installations. Service is to be performed to meet quality standards, completed in a timely manner to minimize downtime, and reduce expenses. Assist in the training of customers on the operation of products.
• Provide timely phone and email support to help the customer troubleshoot problems and decide on a course of action to resolve a problem.  Courses of action could be:  communication with the factory, onsite visit or remote system access via TeamViewer.
• Installation and removal of demo/loaner equipment and system relocation at customer site as needed.

•  (Demo) Assist in the ongoing sales effort, demonstrate operation and use of equipment to prospective customers.
• (Loaner) Reduce customer downtime in cases where a component of the system will be returned to HPK for repair.
• (Relocation) De-install system, install shipping brackets, secure, or remove components as needed, pack and crate system, unpack and reinstall in new location.

• Maintain a parts inventory and tools to perform basic onsite service. Communicate with the factory to identify critical parts as needed for system support or repair.
• Record all activities in the Service Management system and generate service reports for customers. Submit expense reports for all travel expenses.
• Schedule own travel plans. Coordinate with customer's schedule.

Location:
This is a hybrid position, based out of our Bridgewater, NJ office.

Required Qualifications:
 

• Bachelor’s Degree in either Electronics, Engineering, Physics, Material Science and 3 years’ experience in Failure Analysis or Semiconductor industry.
• Previous experience in servicing, maintaining, troubleshooting scientific/technical equipment, operation of digital volt meters and oscilloscopes.
• Demonstrate good mechanical ability.
• Demonstrate strong troubleshooting skills with attention to detail and ability to read and work from schematics.
• Computer hardware knowledge, installation of hardware, software, drivers, and operating systems.
• Adherence to customer rules and policies regarding worksite behavior and safety.
• Demonstrate good verbal and written communication skills.
• Microsoft Word and Excel.
• Ability to travel on short notice.
• Ability to travel from 50% to 75% of the time with possible travel outside the US.
• Self-managed, takes ownership of customer satisfaction and expectations.
• The ability to transport yourself to and from appointments.

Preferred Qualifications:
 

• Past experience using, servicing, installing imaging or scanning equipment components.
• Experience with mechanical systems, robotics, or sample handling.
• Microsoft Dynamics CE
• Work independently or cooperatively in a team or with customers.

This position requires working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations (https://www.pmddtc.state.gov/index.html) and the Commerce Departments CCL (https://www.bis.doc.gov/index.php).

Pay Range
The target base salary for this role at commencement of employment is expected to be between $115,000 - $130,000 annually. Final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and qualifications.

Benefits
Hamamatsu offers a competitive salary and an excellent benefit package for full-time employees which includes: Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans.

Referral Tier:2
 

This position may require working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations (https://www.pmddtc.state.gov/index.html) and the Commerce Departments CCL (https://www.bis.doc.gov/index.php).

Hamamatsu is an Equal Opportunity Employer. All applicants will receive fair and impartial consideration without regard to race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran status, gender identity, sexual orientation, or any other status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at 908-231-0960 or by email at [email protected] . Please include your contact information and specific details about your required accommodation to support you during the job application process. Messages left for other purposes, such as not being able to get into the careers website, following up on an application, or other non-disability related technical issues will not receive a response.

It is the policy of Hamamatsu Corporation not to sponsor immigration visas for employment applicants.