Assistant Front Office Manager
All Accor
Assistant Front Office Manager
All Accor
Global hotel management, franchising, loyalty program
1. This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office's service standards delivery are maintained in accordance to the Hotel's strategic plan and standard.
2. Analyze market trend, review rooming list and motivate Front Office employees to upsell rooms with the view of achieving higher yield and increasing revenue.
3. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
4. Coordinate and monitor major group movements for meetings and conferences and ensure that action plans cover all areas of operations handling.
5. Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times.
6. Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.
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