Heat Pump Product Support Intern

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

The Watts Internship Program is your chance to bring what you’ve learned in the classroom to life! You’ll dive into real-world projects, gaining hands-on experience while learning how business really works from the inside. During the program, you’ll get to roll up your sleeves and make an impact on day-to-day operations. Plus, you'll have tons of opportunities to network with passionate professionals across manufacturing, industrial engineering, and more—sparking new ideas through cross-department collaboration. It’s all about expanding your skills, challenging yourself, and exploring where your ambitions can take you!

Scope of Position

This motivated and detail-oriented individual, as part of the Marketing and Product Management team, will be responsible for developing technical training materials and supporting product improvement initiatives that enhance customer understanding of heat pump and water heating systems. The Heat Pump Product Support Intern will gain hands-on experience in technical communication, refrigeration design, and applied HVAC technology while collaborating with Product Management, Engineering, and New Product Development teams to create instructional resources, support troubleshooting activities, and evaluate potential product improvements.

This position reports to the Product Manager. This role is onsite and is based in Fort Worth, TX.

Primary Job Duties and Responsibilities

• Collaborate with subject matter experts (SMEs) to identify common product startup challenges, troubleshooting procedures, and technical support needs.
• Develop technical training materials, including instructional manuals, presentations, videos, and online training modules to support field startup and troubleshooting activities.
• Research existing industry training materials and best practices to ensure instructional resources align with applicable technical standards and customer needs.
• Assist with the development and organization of training content for online learning platforms to improve accessibility and usability for customers and field personnel.
• Work with Product Management and Engineering teams to identify commonly failing components and evaluate potential replacement solutions.
• Support product improvement initiatives by reviewing cost analysis findings, testing results, and technical recommendations.
• Develop testing plans to evaluate the functionality, reliability, and durability of selected replacement components through functional and stress testing.
• Collaborate with Engineering and New Product Development teams to gain an understanding of refrigeration design, heat pump systems, and applied HVAC/water heating technologies.
• Assist with documenting technical findings, testing procedures, and product performance observations to support troubleshooting and continuous improvement initiatives.
• Utilize Microsoft Office and relevant technical tools to develop training documentation, presentations, and project reports.
• Participate in internship development activities, networking opportunities, and cross-functional learning experiences.
• Summarize and present internship project outcomes, technical findings, and recommendations to leadership at the conclusion of the internship.
• Assume responsibility for other projects and duties as assigned by the Training Manager, Product Manager, or Company management.
• Demonstrate integrity, accountability, continuous improvement, and transparency by maintaining accurate technical documentation, following established safety and testing procedures, identifying opportunities for product improvements, and effectively communicating project findings.

Required Qualifications

• Current student (junior or senior status).
• Pursuing a bachelor's degree in Mechanical Engineering, Electrical Engineering, Building Systems, HVAC Technology, Communications, or a related technical or media field.
• GPA of 3.0 or higher.
• Strong interest in technical training, renewable energy, and/or HVAC and water heating systems.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong organizational and time management skills, with the ability to work independently and manage multiple priorities.
• Strong verbal and written communication skills.
• Ability to participate in hands-on demonstrations and technical activities under supervision.
• Demonstrated initiative, problem-solving skills, and attention to detail.
• Passionate about your work, with a genuine desire to contribute meaningfully and make an impact.
• Demonstrated commitment to integrity and respect in interactions with others, fostering a positive and inclusive work environment.
• Strong sense of accountability, taking ownership of tasks and following through on commitments.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must be authorized to work in the United States without requiring sponsorship now or in the future.
• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.

Preferred Qualifications

• Completion of junior- or senior-level coursework in a relevant field.
• Familiarity with computer-aided design (CAD), diagramming, or graphic design tools such as SolidWorks, AutoCAD, Visio, or Adobe Illustrator.
• Interest in technical documentation, instructional content development, or product training.
• Interest in refrigeration systems, heat pump technology, or HVAC equipment.

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working on-site at the Fort Worth, TX location in both an office and manufacturing environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. Your scheduled work hours will be communicated to you by your manager.

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to stand for long periods of time.
• Ability to lift and carry up to 25 pounds.
• Ability to push and pull up to 25 pounds.
• Ability to physically move around manufacturing floor.
• Ability to read documents and communicate clearly with management and coworkers.
• Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses.

Pay Range: $22-26

The expected hourly range for this position is $22–$26 hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

What's In It for You

People-First Culture – Enriching and caring for people is at the core of who we are; this includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing you with meaningful career growth opportunities, a positive and safe work environment, and affirmation that you are heard, valued, and respected.

Flexible PTO Policy – Work-life balance is important at Watts and our interns receive one (1) hour of flexible PTO for every thirty (30) hours worked. Your flexible PTO can be utilized for any type of absence.

Paid Holidays – Celebrate the holidays with your loved ones and still get paid! You will receive the following paid holidays off during your time as an Intern with Watts. Where a holiday falls during the weekend, it will be observed on an adjacent weekday.

Lunch and Learns – Throughout your internship, there will be opportunities for you to sign up to learn and network with some of the key strategic leaders and thought partners within our core operating model!

Sustainability – For five years in a row, Watts has been named one of "America's Most Responsible Companies" by Newsweek. Join our journey as we continue to distinguish Watts as a responsible and committed corporate citizen.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LIOnsite

Watts in it for you:

Please note that the followingbenefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.