Full-Time
Regional Service Operations Specialist
Posted on 9/11/2025
KETTLER
201-500 employees
Multifamily developer, investor, and manager
No salary listed
McLean, VA, USA
In Person
 Operations & Logistics (1) |
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- Must hold a High School diploma or equivalent (GED)
- A Bachelor’s degree preferred
- A minimum of 2-5 years of multi-family or related property management experience is required
- Equivalent experience in retail or hospitality industry will be accepted
- Working knowledge with computerized maintenance management systems (such as Yardi, HappyCo, RealPage, Leo365, etc) and/or other project management software systems required
- Experience performing basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) in order to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals is required
- Transporting objects of up to 25 pounds across variable distances and possesses the necessary mobility and flexibility to store and retrieve packages from shelving is a requirement of this role
- Exhibits ability to frequently stand, walk, stoop, kneel, crouch, crawl, and climb (stairs, ladders, etc.)
- Valid driver’s license and automobile insurance
- Satisfactory completion of Kettler’s new hire orientation within 30 days of employment or the first training session offered after employment
- Support centralized service operations for KETTLER’s national portfolio by serving as subject matter expert for core management operations platforms, liaison between Property Operations and other internal departments, provide programmatic, procedural, and administrative support to the national Service Operations leadership team and other duties as assigned
- Regional Service Operations Specialist responsibilities include supporting the following processes and department operating platforms: Capex management, preventive maintenance, service requests, make ready, purchasing/contracts, resident experience, project management, training, policy and procedures and general administration
- Service Department Contracting and Budgeting for capex and maintenance-related services. Serve as subject matter expert for Banner capex management software platforms, maintaining central archive of Scopes of Work, assist regional team with contract submissions to Contract Logix platform, coordinate with Procurement Department for centralized service RFPs, assist with long-term capital budgeting process, prepare financial and project reporting as requested
- Service Department Operational Performance. Serve as subject matter expert for HappyCo maintenance service platform. Fully manage administration of digital processes and system set up for preventive maintenance inspections, work order requests and apartment make readies; support compliance with standards of service by preparing/reviewing reports, tracking trends and outliers, and recommending opportunities for improvement to department leadership
- Semi-Annual Life Safety and Community Mechanical Safety Evaluations. Oversee management of inspection templates in HappyCo, prepare reports, and monitor compliance actions are completed
- Due Diligence and New Community Onboarding. Support Business Development by helping coordinate Due Diligence asset inspections with regional service team and prepare post-inspection reporting. Lead new community onboarding and process setup in core maintenance systems/platforms. Support with new community contract coordination as needed
- Maintenance Associate Training. Partner with Training department to support on-boarding and training of new maintenance associates, develop and lead operational training classes, monitor training compliance including required maintenance certifications. Serve as subject matter expert for Interplay Learning maintenance training platform and organize periodic training competitions to inspire maintenance learning
- Resident Experience. Support excellent customer service experience by reviewing weekly reputation management reporting for service performance, partner with Property Operations and Marketing Department on targeted efforts to drive resident satisfaction and coordinate maintenance associate training as needed
- Service Department Recordkeeping. Review and maintain maintenance and environmental documentation for all KETTLER-managed communities including building plan archives, equipment and asset inventories, O&M plans, annual inspection records for fire life safety, elevators, generators, boilers, etc. Develop and maintain Service Department Intra-net portal to provide relevant information on Department procedures, activities and strategic partnerships
- Provide general administrative support such as report preparation and meeting coordination
- Monitor and adhere to applicable KETTLER policies and Procedures and ensure compliance as needed with federal, state and local laws, specifically Fair Housing regulations
- Listens and quickly develops rapport with co-workers, associates and business partners to successfully solves problems
- Completes repetitive administrative tasks with high attention to detail and limited mistakes
- Reads and writes English as demonstrated by clear and concise written and verbal communications
- Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form
- Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine
- Strong technical and analytical competencies are desired
- Proficiency with Microsoft Office applications such as word processing, spreadsheets, and presentations is desired
- Experiencing managing multiple on-going tasks and schedules and adherence to required deadlines is desired
KETTLER develops, invests in, and manages residential and commercial real estate, including large-scale apartment buildings and master-planned communities. The company handles the entire property lifecycle by securing zoning permits, overseeing construction, and managing daily operations and leasing for thousands of rental units. Unlike many firms that focus on a single stage of real estate, KETTLER integrates land development, construction, and long-term property management under one roof across the Mid-Atlantic and Southeast. Its goal is to transform land into functional mixed-use environments and high-quality housing while expanding its portfolio of managed and developed properties.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Tysons, Virginia
Founded
N/A
Simplify's Take
What believers are saying
- Ybor City tourism rose 15% in 2025, boosting Gasworx foot traffic.
- EV chargers yield 12% higher occupancy in Southeast multifamily properties.
- Florida mid-size venues saw 25% revenue growth from touring acts in 2025.
What critics are saying
- Live Nation controls bookings, eroding venue profits within 24 months.
- Gasworx construction delays exceed timelines by 18 months from disputes.
- Nuveen $106M sale triggers investor exodus amid Mid-Atlantic vacancies.
What makes KETTLER unique
- KETTLER develops 4,300-capacity venue in Tampa's Gasworx with Live Nation.
- KETTLER partners with EVPassport for 1,000 EV chargers across U.S. portfolio.
- KETTLER leads 50-acre Gasworx mixed-use with 5,000 residences and office space.
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Company News
Live Nation to operate new 4,300-capacity venue in Tampa's Gasworx district. Home " Live Nation to operate new 4,300-capacity venue in Tampa's Gasworx district. By Victoria Drum 3 hours ago KETTLER has announced plans to develop a 4,300-capacity music venue within Tampa's Gasworx district, adding a new mid-size concert space to the city's live entertainment landscape. The venue will be operated by Live Nation and is expected to open in late 2028. Located on North 15th Street, the site will sit near Ybor City's 7th Avenue entertainment corridor, the Centro Ybor parking garage, and a planned TECO Streetcar stop. According to the developer, the venue is intended to host a wide range of touring acts while offering a more intimate setting than larger arenas. The project is positioned to address demand for mid-size venues in the Tampa Bay area. "We're proud to partner with KETTLER to bring this venue to life," said Brittany Flores, Florida Market President for Live Nation. "This project is a meaningful investment in Tampa and in the future of its music scene, growing the market and giving fans more of the shows they want close to home." KETTLER is leading the project as part of the broader Gasworx development, a joint venture with Darryl Shaw and PPF Real Estate. The mixed-use project includes residential, office, retail, and public space components. "Ybor City has a distinct character and a long tradition of nightlife and live music," said James Nozar, President of Development at KETTLER. "Our goal is to create a venue that carries that legacy forward by adding a new destination for residents, visitors, and artists." Plans for the venue include a design that reflects the surrounding neighborhood. Features will include a brick exterior, a marquee with exposed lighting, and a balcony element inspired by historic Ybor City architecture. Interior details are expected to incorporate a theater-style stage and design elements intended to enhance acoustics and sightlines. The venue is being designed in collaboration with Blueprint Studio, Live Nation's in-house design group, and TVS Architecture and Interior Design. The project team stated that the space will include modern sound and lighting systems, along with dedicated backstage areas for performers. Economic projections tied to the venue estimate an annual impact of approximately $80 million. The project is also expected to support about 440 jobs and generate roughly $6 million in state and local tax revenue each year. "This investment reflects the strong momentum and confidence behind Tampa Bay's economy," said Craig J. Richard, President and CEO of the Tampa Bay Economic Development Council. "A vibrant entertainment venue in Ybor City brings jobs, foot traffic, and new energy to the district." The Gasworx development is expected to deliver approximately 5,000 residential units, more than 500,000 square feet of office space, and 120,000 square feet of retail. Plans also include a 28,000-square-foot marketplace scheduled to open in 2027, along with a one-acre public park. Once completed, the new venue will serve as a key component of the district's broader redevelopment, contributing to Ybor City's ongoing growth as an entertainment destination.
KETTLER selects EVPassport as its preferred EV charging provider across its entire portfolio. LOS ANGELES, California (December 10, 2025) - KETTLER, a leading U.S. real estate investment firm, has announced a long-term partnership with EVPassport, the nation's fastest-growing EV charging provider for large enterprises. Following successful initial deployments with EVPassport at several sites, KETTLER has selected EVPassport as its preferred partner. Under this expanded partnership, KETTLER intends to deploy more than 1,000 chargers throughout their U.S. properties. This marks a significant step forward in expanding EV charging infrastructure across its portfolio and delivering next-generation, tech-enabled amenities. "As a leading, integrated multifamily investment firm, developer, and property management company in the Mid-Atlantic and Southeast regions, and looking to expand nationally, we felt the need to find a permanent, blue-chip partner for all of the EV charging needs at our high-end assets," said Cynthia Fisher, President of KETTLER. "EVPassport uniquely brings a combination of the highest quality technology and service with long-term capital so we can provide the best, sustainable EV charging platform to our customers." "We are delighted to partner with KETTLER, one of the true innovators in real estate. Our core focus is to deliver best-in-class EV charging solutions built to the highest quality standards and designed for long-term durability." said Robert René, Chief Executive Officer of EVPassport. "Providing our technology and obsessive customer service for one of the best companies in the sector is precisely why EVPassport was built and KETTLER epitomizes the kind of blue-chip partner that EVPassport is dedicated to serve." Backed by vast institutional funding, EVPassport is built on reliability and durability. Its zero-capital solution, gold-standard deployments, and 99% charger uptime position the company as the ideal partner to scale EV charging across an entire real estate portfolio. About EVPassport LLC EVPassport provides end-to-end EV charging solutions for large enterprises in real estate, hospitality and the workplace. Owned by Northleaf Capital, a multibillion dollar investment fund, the company provides a sector-leading platform and technology plus 100% of the capital required to build and maintain an EV charging network. EVPassport combines top-quality technology, deployment and support with an industry-leading 99% charger uptime. To learn more, visit www.evpassport.com and follow EVPassport on LinkedIn. KETTLER is a vertically integrated, multifamily-focused investment firm, an award- winning real estate and land developer, and property management company. The firm has over 47 years of providing superior capabilities across the investment lifecycle; acquisition, zoning/entitlement, predevelopment, leasing, operations asset management and disposition. To learn more, visit www.kettler.com and follow KETTLER on LinkedIn. About EVPassport LLC. EVPassport provides integrated and reliable EV charging solutions to both enterprise and commercial businesses. EVPassport is headquartered in Santa Monica, California, with locations throughout North America. To learn more, visit www.evpassport.com and follow EVPassport on LinkedIn. Join the EV revolution. Be a part of the electric vehicle revolution with EVPassport. Reach out to its team to discover how its innovative platform can transform your business.
Together with La Union, a new section of East 4th Avenue is now defined, and future residents and neighbors alike will enjoy direct, walkable access to Gasworx's retail, restaurants, and marketplace, along with new park space and a new TECO Streetcar stop
TAMPA, Fla.--(BUSINESS WIRE)--Suffolk, one of the largest and most innovative construction enterprises in the country, announced it is partnering with developer Darryl Shaw and KETTLER on the construction of Gasworx, a vibrant mixed-use development in Tampa’s Ybor City that will build on Ybor’s rich history to create a new urban neighborhood at the crossroads of culture, tradition and community. The district, which will include up to 5,000 modern residences, 500,000-square-feet of cutting-edge office space and 140,000-square-feet of carefully curated retail space, promises to deliver sophisticated living and working spaces for Ybor City visitors and residents alike. “Suffolk is honored to work with Darryl Shaw and KETTLER on this incredible Gasworx project in Ybor City, a unique community driven by arts, culture and history, that continues to attract residents, businesses and visitors because of its high quality of life,” said James Scarpace, General Manager of Suffolk in Tampa. “Our wealth of experience and strong and diverse project portfolio in Tampa, appreciation and track record for delivering historic renovation projects, and use of sophisticated technologies and processes will allow us to deliver a seamless and successful project that will make Shaw, KETTLER and the Ybor City community proud.”. Suffolk will deliver multiple projects within the Gasworx development; a newly constructed 100-000-square-foot office building, and a more than 500 space above-grade parking structure wrapped with a five-story residential building. Shaw, Suffolk and KETTLER are committed to meaningfully engaging with the local community throughout the duration of the project, aiming to honor the neighborhood’s rich culture and history while providing a platform for the community to evolve into a sophisticated destination of the future
MCCLEAN, Va.-(BUSINESS WIRE)-Real estate investor, developer and operator, KETTLER announced the addition of J.D. Sitton to its executive team.