PENN Entertainment

Operates casinos, racetracks, and online betting

Night Auditor

Hotel Guest ServicesPosted on Nov 12

Full-timeBossier City, LA, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Two years of hospitality-industry experience in a supervisory capacity are required.
Must have excellent customer service and interpersonal skills.
Must be proficient in Microsoft Office applications, including Word, Excel, and Outlook.
Must maintain a high level of confidentiality and professionalism.
Must have excellent written and verbal communication skills and be fluent and literate in English.
Must be able to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
Must have strong organizational and time-management skills.
Must be able to work collaboratively and communicate effectively with team members at all levels of the organization.
Must be able to work a flexible schedule, including overnight shifts, weekends, holidays, and fluctuating days off.

Responsibilities

Adhere to all departmental and property policies and procedures regarding guest service standards.
Be responsible for overnight Front Desk operations, including overseeing Front Desk Agents, Telecommunications staff, and Bell staff in performing their duties.
Provide direction and support for all team members to achieve departmental goals and objectives.
Ensure all Front Desk team members receive proper training, with emphasis on detail, to provide service levels consistent with company standards.
Oversee customer check-in and check-out.
Handle cash in accordance with established policy and monitor variances daily.
Monitor telephone communications via the call monitoring system.
Verify pre-approved room-comping levels and correct information as necessary.
Process discrepancy reports, rate variations, and credit reports.
Work with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy.
Coordinate VIP arrivals and ensure all arrangements are confirmed before arrival.
Ensure all eligible card holders are pre-registered and their rooms are checked before arrival.
Monitor volume to ensure fast, friendly, and efficient service.
Ensure guest problems and complaints are managed effectively and courteously.
Perform the night audit for date roll.
Maintain knowledge of the hotel, community, and special events to provide guests with accurate information.
Perform the duties of Front Desk Agents and other Front Desk and Services team members as needed.
Perform other related and compatible duties as assigned.
Maintain strict confidentiality in all company matters.

Desired Qualifications

A college degree is preferred.
Knowledge of the casino and hotel industry is strongly preferred.

WE LOVE OUR WORK.

Adheres to all departmental and property policies and procedures regarding guest service standards.
Responsible for Front Desk operations overnight, including overseeing Front Desk Agents, Telecommunications, and Bell staff in the performance of their duties.
Provides direction and support for all team members in order to achieve departmental goals and objectives.
Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards.
Oversees customer check-in/check-out.
Conducts all cash handling in accordance with established policy and monitors variances daily.
Monitors telephone communication via call monitoring system.
Authorized to verify pre-approved room comping levels and authorized to correct information as necessary.
Processes discrepancy reports, rate variations, and credit reports.
Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy.
Coordinates VIP arrivals and ensures all arrangements have been confirmed prior to arrival.
Ensures all eligible card holders are pre-registered, and room is checked prior to arrival.
Monitors volume to ensure fast, friendly, and efficient service.
Ensures that guest problems/complaints are managed in an effective, courteous manner.
Performs the night audit for date roll.
Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.
Performs duties of Front Desk Agents and other Front Desk and Services team members as needed.
Performs all other related and compatible duties as assigned.
Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

High School Diploma or equivalent required; college degree preferred.
Two (2) years of experience in hospitality industry in a supervisory capacity required.
Knowledge of casino/hotel industry strongly preferred.
Must have excellent customer service and interpersonal skills.
Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
Ability to maintain a high level of confidentiality and professionalism.
Must have excellent written and verbal communication skills; must be fluent and literate in English.
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
Must have strong organizational and time management skills.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Must be able to work a flexible schedule including overnight, weekends, holidays, and fluctuating days off.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Wyomissing, PA
Founded: 1972

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