Security Dispatcher

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Day - 10 Hour (United States of America)

Schedule: Friday, Saturday, Sunday, Monday (0700-1730)

Stanford Medicine Security Services is seeking experienced Security Dispatchers to serve as the operational backbone of a complex healthcare security program supporting a substantial guard force across multiple hospitals, clinics, and facilities throughout the Bay Area. 

This is not a traditional dispatch position. Security Dispatchers function as real-time operations coordinators responsible for maintaining situational awareness across a fast-paced healthcare environment. From managing critical incidents and deploying field resources to monitoring sophisticated security technologies and coordinating emergency response efforts, Dispatchers play a direct role in protecting patients, visitors, staff, and assets. 

Successful candidates possess strong critical thinking skills, exceptional attention to detail, and the ability to remain composed while managing multiple competing priorities. They are comfortable operating advanced access control, video surveillance, alarm monitoring, and life safety systems while delivering outstanding customer service and maintaining clear communication with Security Officers, hospital leadership, clinical staff, and public safety partners. 

The ideal candidate brings 2-5 years of experience in a Security Operations Center, Emergency Communications Center, or a similarly high-volume operational environment. They excel in team-based settings, adapt quickly to changing conditions, and take pride in being the trusted source of information, coordination, and support during both routine operations and critical events. 

The Facilities Services division enhances health through leadership, collaboration, and innovation. Our team offers essential non-clinical support 24/7, ensuring safe operations and planning for future needs. We represent the intersection of planning, construction, general services, and facilities operations. Learn more about Facilities Services at: Facilities Services | Stanford Health Care.   

The Facilities Infrastructure & Safety (FIS) business unit is vital in ensuring the safety, security, and operational integrity of Stanford Health Care facilities while also managing disaster preparedness and complex building systems to foster a secure healthcare environment. FIS is made up of multiple departments aligned in focus: Environmental Health & Safety, Facility Field Services, Protective Services, Security Services, Office of Emergency Management, Facilities Engineering - Systems, Operational Technology, Facilities Engineering- Infrastructure, Facilities Services Response Center, and Facilities Administration and Operations.   

Stanford Medicine Security Services (SMSS) provides 24/7 support across all Stanford Medicine facilities, ensuring a secure environment for patients, staff, and visitors. The team focuses on proactive risk management, access control, emergency responses, and risk assessments to maintain safety across all locations.   

What You'll Receive 

✅ Generous Paid Time Off - Start with approximately six weeks of PTO annually, with accruals that grow alongside your tenure. 

✅ Education Assistance - Receive $2,000 annually in tuition reimbursement to support your continued professional development. 

✅ Comprehensive Healthcare - Access competitive medical, dental, and vision benefits, including no-premium medical plan options. 

✅ Retirement Security - Participate in a 403(b) program with employer contributions that increase based on length of service. 

✅ Career Stability - Join a world-class healthcare organization committed to investing in its people and promoting long-term career growth. 

If you are interested in joining Stanford Health Care, please read the job description below and apply online.  

This is a Stanford Health Care job.

A Brief Overview
Under the direct supervision of the Security Services Supervisor, and/or appointed shift commander, dispatches Security Personnel to emergency and non-emergency calls for service. Answers incoming phone calls and operates a computer dispatch system, monitors fire and other systems alarms and inputs incident reports into the computer system as needed. In addition to the dispatcher visually monitors the extensive Closed-Circuit Television (CCTV) system in operation at the Security Operations Center.

Locations
Stanford Health Care

What you will do

• Answers all telephone calls promptly and courteously. Triages calls rapidly, prioritizes and dispatches calls in appropriate order and importance.
• Closely monitors radio traffic during any situation presenting potential danger to the life or safety of personnel and dispatches additional personnel as needed.
• Maintains current status of personnel in the field. Maintains radio contact with officer personnel and enforces proper radio control and courtesy.
• Monitors CCTV system to identify suspicious people and circumstances and dispatches personnel as appropriate.
• Monitors fire and other system alarms and makes appropriate notification of alarm activations.
• Questions emergency callers to elicit complete and accurate information necessary for emergency response. Enters all appropriate information into the dispatch computer system. Maintains accurate records and logs reflecting the outcome and details of all calls and incidents.
• Responds to requests made at the customer window at the security operations center. Responds to the medical center during activation of Disaster Plan.
• Selects emergency response levels and personnel in accordance with established policies and procedures, as directed by the Security Operations Center (SOC) Supervisor or Watch Commander.
• Must display a thorough work process ensuring that each and every step in a critical process is completed.
• Must be able to fill in the position of Security Officer when operational needs dictate

Education Qualifications

• High School Diploma or GED (General Educational Development) equivalent.

Experience Qualifications

• Two (2) years of progressively responsible and directly related work experience

Required Knowledge, Skills and Abilities

• Ability to adapt to and deal with change and ambiguity
• Ability to generate ideas, consult with departments, and coordinate administrative solutions to alleviate security problems
• Ability to observe and recall names, places and incidents, read and understand laws, ordinances, departmental rules and policies
• Ability to plan, organize, prioritize, work independently and meet deadlines
• Ability to relate to others in a calm, tactful and courteous manner
• Ability to solve problems and identify solutions
• Ability to speak and write effectively at a level appropriate for the job
• Ability to work in a fast-paced work environment
• Ability to work well with individuals at all levels of the organization
• Knowledge of computer systems and software used in functional area
• Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility
• Knowledge of police/law enforcement procedures and techniques
• Physical requirements as needed to perform the job functions

Licenses and Certifications

• CADL - California Drivers License - Valid And In State .
• PPSO - California Proprietary Private Security Officer License required within 90 Days or
• SGRC - Security Guard Registration Card required within 90 Days

Physical Demands and Work Conditions

Physical Demands

• Seldom Sitting.
• Constant Walking.
• Constant Standing.
• Frequent Bending.
• Occasional Squatting.
• Seldom Climbing.
• Seldom Kneeling.
• Never Crawling.
• Constant Hand Use.
• Constant Repetitive Motion Hand Use.
• Frequent Grasping.
• Occasional Fine Manipulation.
• Constant Pushing and Pulling.
• Occasional Reaching (above shoulder level).
• Frequent Twisting and Turning (Neck and Waist).
• Constant Vision (Color, Peripheral, Distance, Focus).

Lifting

• Constant lifting of 0 - 10 lbs.
• Frequent lifting of 11 - 20 lbs.
• Occasional lifting of 21 - 30 lbs.
• Seldom lifting of 31 - 40 lbs.
• Seldom lifting of 40+ lbs.

Working Environment

• Never Driving cars, trucks, forklifts and other equipment.
• Constant Working around equipment and machinery.
• Seldom Walking on uneven ground.
• Occasional Exposure to excessive noise.
• Frequent Exposure to extremes in temperature, humidity or wetness.
• Occasional Exposure to dust, gas, fumes or chemicals.
• Never Working at heights.
• Never Operation of foot controls or repetitive foot movement.
• Constant Use of special visual or auditory protective equipment.
• Never Use of respirator.
• Never Working with biohazards such as blood borne pathogens, hospital waste, etc..

Blood Borne Pathogens

• Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.


You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

#LI-MH2

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $33.43 - $37.64 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.