Associate Client Operations Manager

About the Role

Do you love working with people? Are you a process guru? We’re looking for someone who is solution-minded, creative, detail-obsessed, and collaborative to join our Client Operations team. You will support our clients -- the top fashion brands and retailers in the industry -- to deliver outfitting across their e-commerce and in-store experiences. This is a partially client-facing role, responsible for successfully executing on client needs. You will need to bring new ideas to the table and see the big picture, but also run your projects smoothly and on time. You will communicate and work closely with the broader team as well, so dependability is a must. As a bonus, the work you do has a real impact on the industry and will be seen by tens of millions of people daily!

Please note that this is a full-time, temporary position with an initial one-year term. There is the potential for the role to be extended based on business needs and performance.

What You Will Do

• Lead client projects to ensure successful and on-time launches
• Deliver an exceptional level of program support to clients
• Develop and deploy initiatives to continuously improve the Client Operations process, workflow, and communication 
• Oversee all styling programs for clients and help to improve and expand their impact
• Communicate and collaborate effectively with the Client Success, Styling, Image Editing, and Integration teams to define and meet client requirements 
• Work closely with the Product and Engineering teams to ensure clients are optimizing our latest features and products. 
• Create and manage documentation for clients to organize processes
• Oversee image editing quality and delivery for clients
• Monitor feed-related integration for your clients to ensure accuracy of product catalogs
• Responsible for recording and reporting daily, weekly and monthly data and analyzing results to monitor the completion of client requests
• Translate client requests into internal briefs to initiate projects 
• Maintain a level of excellence across documentation, organization, requirement-gathering, and delivery
• Participate in developing new business strategies and experiences for clients
• Support and educate broader teams within the company relating to Styling, Image Editing, and Integration processes and best practices

Must-Have Qualifications

• BA/BS degree from an accredited college or university
• 1-4 years experience supporting clients or within operations
• Ability to lead projects with detailed requirements and meet tight deadlines
• Multi-tasker who proactively seeks out opportunities to support the team
• Highly organized and detail-oriented
• Solution-oriented and analytics-minded
• You have a leader mindset: someone flexible and who prioritizes continuous improvement
• Someone who sees themself working day to day in an environment and culture driven by our values

Nice-to-Have Qualifications

• Experience within fashion or retail 
• Client facing experience 
• Past experience working in a ‘Start-Up’ environment
• Experience managing a direct report or team 
• Interest in learning or past experience working closely with engineering teams and/or on product design 

Salary

When we find the right person, we try to put our best foot forward with an offer that excites you and is fair on our end. We consider the skills and experience you bring, what similar jobs pay and make sure there’s equal pay for equal work among those you’ll be working with. The compensation amount for this role is targeted at $60,000 - $65,000. The final offer also takes into account other factors of a total compensation package. Please note that the range is being shared in good faith and is subject to modification based on changing market and business conditions. 

Our Benefits & Perks

• Vision and dental insurance options that are fully covered by us
• Medical plan coverage, with options that start at no cost to you
• Competitive salary along with career planning for the future
• For this role, stock options in a company that is growing rapidly and successfully
• Commuter benefits program
• Company matched 401k plan to help plan for your future
• Generous paid time off policies
• Work events - both virtual and in person
• Access to ClassPass - a company paid benefit giving you access to numerous physical and mental well being needs
• Working with fun, hardworking, nice people who are committed to making a difference

Our Values

Our values reflect what is important to us at Stylitics and serve as the foundation in which we do business. Each core value is best illustrated by actions and attitudes that each Stylitics team member practices. They define what working at Stylitics means and what our teams embody through their time here.

• We care deeply about delivering high quality work.
• We work to be the best partners possible. 
• We get things done. 
• We believe the right team matters most. 
• We think like customers and act like owners. 
• We relish being pioneers. 

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. Equal Employment Opportunity has been and will continue to be, a fundamental principle at Stylitics where employment is based upon personal capabilities and qualifications without discrimination because of race, religion, color, gender, national origin, age, citizenship, ancestry, marital status, sexual orientation, gender identity and expression, pregnancy and related medical conditions, veteran status, genetic information, disability or any other reason prohibited by federal, state or local law. This applies to all policies and employment practices relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment.

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