Senior Systems Analyst

Brooks Running

Brooks Running

1,001-5,000 employees

Running shoes and apparel

Consumer Goods


Whitestown, IN, USA

Required Skills
Customer Service
  • 7 years of experience with applications and technologies leveraged for customer order management and fulfillment in CPG\/FMCG industry for Fashion or Sporting Goods product
  • 5 years' experience in analyzing, designing, configuring, and implementing complex applications and integrating vendor packages with an industry standard WMS such as Manhattan, Softeon, etc., in an Architect, Design Lead, or Systems Analyst role; Hands on experience with WMS releases over last 2 years
  • Experience with an ERP and OMS applications, preferably in a Consumer Goods Industry
  • Experience with RFID technology as well as other 2D coding such as QR coding, etc.
  • Proven track record working with and supporting strategic engagements to the stakeholders, executives, and decision-makers
  • Experience with owning and delivering on a solution and initiatives roadmap; creating product\/feature strategies in alignment with business strategy, defining ROI, and delivering tangible value to an eCommerce customer
  • Proven Configuration\/Administrator level knowledge using WMS Management components such as PO & Inventory management, Order Waving, Fulfillment & Shipping functions, Distributed Order Management and Reverse Logistics; experience delivering end-to-end multi-channel order fulfillment solutions
  • Leading technical discussions with business and technical decision makers, including detailed technical specifications, product roadmaps, deployment, and third-party integrations
  • Experience writing technical specifications for order management extensions and interfaces to ensure proper functionality and integration with other systems
  • Strong working knowledge with integrating the WMS\/3PL with other functional applications (i.e., ERP, OMS, RMS, EDI, Address validation, PIM, etc.) using API's, related interfaces, and configuration
  • Must understand APIs and modern technology architecture, Understanding of JS\/JSON\/CSS\/XML and ability to map application data in the interface documents
  • Strong SQL and data mining skills
  • Advanced analytical and problem-solving skills; ability to distinguish technology problems from people or process problems
  • Excellent organization and work management skills
  • Excellent communication and interpersonal collaboration skills; Ability to engage business and extract requirements that may or may not be stated directly. customer service orientation and experience in business-related interactions
  • Dependable and reliable; available to provide after-hours support as needed
  • Ability to travel occasionally to other Brooks locations and 3PLs
  • Bachelor’s degree in Computer Science, Engineering, or related field
  • Strong understanding of Warehouse Management and other systems such as Slotting Systems, Warehouse Control Systems
  • Ability to support highly complex engagements, across multiple sites and in coordination
  • Experience working with Warehouse Management solutions with cloud implementations (SaaS model)
  • Experience working in Agile methodology
  • Systems Analyst or Solution Architect experience working with WMS such as Manhattan, Softeon, High Jump, etc.
  • Familiarity with integration middleware and extensibility technologies
  • Knowledge of JIRA, ServiceNow and ITIL practices and principles
  • Serve as a Warehouse Management System (WMS) \/ 3PL expert and an over-arching expert on “Supply Chain Management” solutions which may span across ERP, OMS, RMS and other applications in addition to the WMS, demonstrating subject matter expertise on the solution including any integrations that may be a part of the solution
  • Work with internal and external stakeholders, to develop the 'best-fit' customer use cases across multiple enterprise systems (WMS, ERP, RMS and\/or OMS, etc.)
  • Own the creation of business requirements and functional design specifications while identifying gaps between business requirements and application capabilities and recommend options
  • Conduct functional requirement and solutioning sessions, document current and to-be process and systems flows and create detailed functional and technical documentation to support technology teams
  • Generate solution options and evaluation criteria to facilitate decision-making for final solution design
  • Collaborate with a team of developers, architects, and analysts (internal & external) in delivering business requirements, technical requirements, and testing for the implemented functionalities, while working closely with the business throughout the project to ensure solution meets business needs
  • Facilitate solution design and discovery sessions between the WMS software vendor\/SI with the internal Brooks technology teams on projects
  • Own the implementation of projects, configuration of the order management system, quality assurance validation from creation and execution of test plans, cases, and scripts; establish and manage acceptance criteria, identify defects and work to a resolution with the technology and business teams
  • Business Operations – At all times, demonstrate and act with a deep understanding of DC\/3PL and larger business operations and cadence, when ensuring availability of systems\/solution for optimal daily operations and project execution, ensuring all processes related to solutions in your area can be executed efficiently, accurately, and quickly within our systems, exceeding customer expectations on speed and transparency
  • ERP & Order Management – Outbound order processing in the DCs\/3PLs involves solutions that leverage OMS, ERP, etc. while providing expertise on functions that are part of Supply Chain solutions and are carried out in the OMS, ERP or RMS, ensuring that orders are processed efficiently, accurately, and quickly within our systems, exceeding customer expectations on speed and transparency
  • Inventory Management – Ensure that inventory information in the WMS is accurate and flows to the ERP in a timely manner, supporting the business teams in keeping the Inventory position in the WMS clean
  • Fulfillment and Warehouse Management – A combination of our DC and 3rd parties is leveraged for warehouse fulfillment and the handoff from Brooks’ systems to external partners is critical, utilizing your knowledge of supply chain processes to monitor processing throughout the supply chain for systems performance and order routing efficiency
  • EDI Onboarding: Work with the Customer Service (REx\/Runner Experience) EDI analyst to maintain the EDI onboarding roadmap and execute on onboarding tasks, supporting with vendor compliance requirements that require updates in the WMS such as labels, packing slips, packaging, and VAS processing, etc.
  • Mentor business and technology team members on the WMS and business processes in the context of the processes
  • Work with vendors to ensure that periodic business reviews are happening to keep a pulse on service delivery and upcoming project\/enhancement milestones
  • Own and maintain an initiatives\/enhancements roadmap to ensure, enhance and scale the Warehouse Management & 3PL systems functionalities as well as delivery of new features and strategic initiatives, in context of the systems you manage and support
  • Jointly own with Softeon and DHL, the delivery roadmap for enhancements, break-fixes, patches, updates, and upgrades, following an agile delivery methodology where possible
  • Work with Softeon and any other technology vendors to estimate initiatives and provide input into the Initiative and PPM Approval processes
  • Regularly review technology innovation from our WMS\/Distribution Center systems vendors and maintain an enhancement backlog
  • Manage\/work with the WMS and 3PL support vendor perform root cause analysis on production support issues and drive necessary remediation of defects, coordinating resolutions on serious incidents and extraordinary requirements while following incident communication process thereby ensuring response and resolution SLAs are appropriately managed, based on the severity of the incident
  • Perform ongoing application monitoring and escalate issues to vendor or internal resources appropriately
  • Actively seek opportunities to reduce support incidents and manual work through technology and provide recommendations to IT leadership to enhance our current capability and processes
  • Develop, utilize, and enhance technical documentation, knowledge bases, and disaster recovery plans

Brooks Running's goals are simple: everyone who wants to run feels welcome to run, and everyone who runs has a place to do it. They're working toward meaningful change the same way we run — by tapping into the limitless positivity of the run and then putting one foot in front of the other.

Company Stage


Total Funding



Seattle, Washington



Growth & Insights

6 month growth


1 year growth


2 year growth



Comprehensive medical and dental coverage

PPO and high deductible health plan options

Life insurance

401(k) with company match

Generous paid time off

10 paid holidays + your birthday

Parental leave