Lobby Ambassador

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Lobby Ambassador (Part Timer) to achieve the company’s objectives and create a memorable guest experience.

• Be part of a world-renowned luxury hospitality group
• Collaborate within a diverse network spanning 30+ nationalities
• Utilise your passion in training and expertise in Rooms operation to elevate our service quality

Key Accountabilities 

• Meet and greet all customers in the Lobby area.
• ​Build connection and create meaningful interactions with guests.
• ​The majority of the time will be floating around the Lobby area (from Tokki and main entrance).
• ​This position will mainly be wearing a Kimono daily and working as a day shift (exception may apply) 
• ​Lead art tours in the hotel or conduct imperial palace tours.  
• ​Respond inquiries pertaining to hotel services including daily events occurring in the hotel premises. 

Requirements

• ​​Excellent communication, teamwork, and interpersonal skills, with a genuine passion for delivering outstanding guest experiences.
• Strong awareness of safety, security, and service standards, ensuring a seamless and secure environment for guests and colleagues.
• In-depth knowledge of Japanese culture, heritage, and traditions, with the ability to act as a cultural ambassador for guests.
• Positive, proactive, and service-oriented, with a professional demeanor and a commitment to excellence.
• Business-level proficiency in both English and Japanese, with the ability to communicate confidently with international guests and stakeholders.

We are delighted to receive your resume for further consideration.