Sarasota Memorial Health Care System

Regional not-for-profit health system and hospitals

Outpatient Service Representative 3 PRN

Clinical Support & Patient AdministrationUpdated on Nov 6

Part-timeSarasota, FL, USANo salary listed

About the Job

Requirements

A minimum of two years of experience in a customer service setting.
A high school diploma, GED, or certificate is required.
Must be flexible to work at all seven urgent care locations; schedule location preferences will be considered.
Evening, weekend, and holiday availability is required.
Must undergo background screening through the Florida Care Provider Background Screening Clearinghouse.
Must be able to work shifts that may vary from 8 to 10 or 12 hours.

Responsibilities

Greet patients and conduct daily interactions in a manner that demonstrates a positive organizational attitude and models the organization’s mission, vision, and values.
Interview patients professionally to obtain complete and accurate financial and insurance information.
Verify required authorizations as needed.
Answer telephone calls professionally and route them to the appropriate party.
Act as a liaison between the facility, physicians, insurance companies, and other healthcare agencies.
Collect payments from patients at the time of registration.
Maintain strict confidentiality when handling patient information.
Schedule patient appointments and procedures.
Verify pain management benefits and insurance coverage, and obtain authorization for visits and special procedures for Sarasota Memorial Healthcare Systems.
Assume a supervisory role in the absence of the office manager.
Provide customer service.

Desired Qualifications

Previous college or vocational training is preferred.
The ability to type 30–40 words per minute is preferred.
Knowledge of medical terminology and third-party payers, and computer literacy with Windows-based programs, are preferred.
The ability to establish and maintain effective working relationships, communicate with the public courteously and professionally, and handle difficult customers or situations is preferred.
The ability to multitask, prioritize duties, and demonstrate initiative and self-direction is preferred.

Department

Urgent Care Center_STA
Job Summary

Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization’s mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service.

Required Qualifications

- Require a minimum of two (2) year’s of experience in a customer service setting.

Preferred Qualifications

- Prefer previous college or vocational training.
- Prefer the ability to type 30-40 wpm.
- Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs.
- Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations.
- Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Preferred Education

Required Licenses and Certifications

Preferred Licenses and Certifications

Additional Details

Our urgent care centers are open 7 days a week, 8am-8pm. Evenings, weekends and holidays are required. Additionally, shifts can vary from 8 hour shifts to 10 and 12 hour shifts. Flexibility to work at all 7 of our urgent care locations is also required, however schedule location preferences will be taken into consideration.

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/

About the Company

Sarasota Memorial Health Care System

Regional not-for-profit health system and hospitals

Sarasota Memorial Health Care System provides regional hospital and outpatient care in Southwest Florida, operating two acute-care hospitals (the flagship 897-bed Sarasota hospital and SMH-Venice with 212 beds), two freestanding ERs, and a network of outpatient centers with over 2,500 medical staff. Care is delivered across emergency, inpatient, and outpatient services within a single regional network to ensure coordinated, comprehensive treatment. It is the region's only public, not-for-profit health system, serving as a safety net for uninsured and underinsured, which helps it offer broad access and community-focused care. Its goal is to provide accessible, high-quality health care to residents through an integrated network that meets diverse needs.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Sarasota, FL
Founded: 1925

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