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Soho House

Global private members' club and hospitality

Front Desk Agent

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeNew York, NY, USA$25In-person

About the Job

Requirements

  • At least 1 year of experience in a similar role or a customer-service or customer-facing role.
  • Ability to multitask, answer high-volume phone lines, and respond to inquiries professionally and promptly, both face to face and through other channels.
  • Quick learning ability or familiarity with OpenTable, Salesforce, Google Sheets, or Opera.
  • Problem-solving skills and ability to resolve anticipated or current conflicts.
  • Attention to detail, articulateness, and ability to multitask in a high-volume, demanding work environment.
  • Strong communication skills and ability to understand and follow written and verbal instructions.
  • Flexible schedule and ability to work nights, weekends, and holidays as needed.
  • Ability to seize, grasp, turn, and hold objects with hands; stand on feet for at least 8 hours; move quickly throughout the club; move, pull, carry, or lift at least 40 pounds; and occasionally kneel, bend, crouch, and climb.

Responsibilities

  • Serve as the initial point of contact for members, guests, and staff, welcoming visitors and providing service from the moment they enter the property.
  • Perform concierge duties as required, including booking cars, tickets to shows, restaurant reservations, and spa reservations.
  • Answer incoming emails and inquiries through digital portals, and print or scan documents for members and hotel guests.
  • Stay informed about operating-hour updates, reservation restrictions, and workflow changes by communicating daily with all departments.
  • Handle accounting inquiries, including sending folios, addressing disputes, billing, receipts, and refund requests; handle walkout retrievals and secure lost credit cards.
  • Know the amenities, room types, room descriptions, rates, and availability, and suggest room preferences that support revenue and the guest experience.
  • Delegate member and guest support needs to the valet and luggage-storage teams, bell attendants, or butlers.
  • Participate in daily shift briefings and use general phone etiquette.
  • Assist with checking members in and hotel guests into their rooms, handle inquiries and other matters, receive payments, and balance cash at the end of a shift.
  • Stay informed about the property layout, special offers, restaurant and food-and-beverage options, and amenities including the gym, spa, and shared workspace.

About the Company

Soho House

Global private members' club and hospitality

Soho House is a global private membership platform that connects creatives and other professionals through exclusive Clubs called Houses, plus online access and city-only options. Members pay fees to access workspaces, social spaces, events, bedrooms, dining, and related services, with revenue also coming from in-house food/beverage, hotels, retail (Soho Home), and standalone venues. It differentiates itself by building a curated, community-driven ecosystem that combines hospitality, workspaces, and a lifestyle brand across many cities, rather than focusing on a single hotel or club. Its goal is to create a globally connected community where members can collaborate, socialize, and access a consistent, premium experience across locations.

Company size
5,001-10,000
Company stage
IPO
Headquarters
London, United Kingdom
Founded
1995

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