Terranea Resort

Runs an oceanfront resort on the California coast

Laundry Supervisor - Housekeeping

Janitorial ServicesConfirmed live in the last 24 hours

Full-timeRancho Palos Verdes, CA, USA$26.50 /hrIn-person

About the Job

Requirements

One year of experience in a laundry or dry-cleaning position is required.
Knowledge of proper cleaning techniques, chemical handling requirements, and equipment use is required.
A high school education is required.
Fluency in spoken and nonverbal English is required.
Ability to perform job functions with attention to detail, speed, and accuracy is required.
Ability to prioritize and organize work is required.
Ability to remain calm, think clearly, and resolve problems using good judgment is required.
Ability to follow directions thoroughly is required.
Ability to understand employee needs is required.
Ability to work cohesively with coworkers as part of a team is required.
Ability to work with minimal supervision is required.
Ability to maintain confidentiality of employee information and pertinent hotel data is required.
Ability to identify departmental training needs and provide training is required.
Ability to direct staff performance and follow up with corrections when needed is required.

Responsibilities

Supervise, train, and inspect assigned laundry attendants to ensure procedures meet hotel standards, and assist as needed to ensure optimum service to employees.
Maintain complete knowledge of and comply with departmental policies, service procedures, and standards.
Maintain knowledge of the correct maintenance and use of equipment, and use equipment only as intended.
Anticipate guest needs and maintain positive guest relations.
Become familiar with hotel services, features, and local attractions and activities to respond accurately to guest inquiries.
Monitor and maintain cleanliness, satisfaction, and organization in assigned work areas.
Use cleaning chemicals according to OSHA regulations and hotel requirements.
Follow health department, sanitation, and safety regulations.
Set up and organize the workstation with designated supplies and equipment, and replenish them as needed throughout the shift.
Monitor chemical and water usage to maximize consumption.
Remove debris from floors after each sorting.
Issue clean table linens and service towels or rags to Food and Beverage personnel.
Document and process guest requests for laundry, dry cleaning, and pressing of garments, hotel uniforms, and designated management garments.
Maintain accurate poundage records for dry cleaning and laundry.
Report faulty equipment, damaged garments or linens, shortages, maintenance needs, safety hazards, and problems to a supervisor.
Break down and clean work areas and equipment.
Restock chemicals for the next shift as assigned.
Complete paperwork and closing duties before leaving, and review assignment status and follow-up actions with the manager or incoming supervisor.
Assist in other assigned laundry areas and attend designated meetings.
Stock laundry supplies.
Work with chemical and machine repair personnel to repair machines and improve machine quality, standards, productivity, or capacity.

Desired Qualifications

Supervisory experience is preferred.
Fluency in a second language, preferably Spanish, is preferred.
Previous guest relations training is preferred.
Ability to input and access information in a property management system or computers is preferred.

Overview

Supervise, train and inspect the performance of assigned laundry attendants on all procedures are completed to the hotel`s standards. Assists where necessary to ensure optimum service to employees.

Responsibilities

Maintain complete knowledge of and comply with all departmental policies / service procedures / standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guest`s needs.
Maintain positive guest relations at all times.
Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately.
Monitor and maintain cleanliness, satisfaction and organization of assigned work areas.
Use cleaning chemicals according to OSHA regulations and hotel requirements.
Adhere to all Health department, sanitation and safety regulations.
Set up and organize work station with designated supplies and equipment; replenish as needed throughout the shift.
Monitor usage of chemical and water to maximize consumption.
Remove all debris on floors after each sorting.
Issue clean table linens and service towels / rags to Food and Beverage personnel.
Document and process guests request for laundry, Dry clean and pressing of garments, hotel uniforms and designated management garments.
Maintain accurate poundage records of dry cleaning and laundry.
Report faulty equipment, damaged garments/linen, shortages, maintenance needs, safety hazards and problems to supervisor.
Breakdown and clean work areas/equipment.
Restock chemicals for next shift as assigned.
Complete all paperwork and closing duties before leaving. Review status of assignments and any follow up action with manager and/or on-coming supervisor.

Additional Duties & Responsibilities:

Assists in other areas of Laundry assigned.
Attend designated meetings.
Stock Laundry supplies.
Work with chemical and machine repair personnel to repair machines, improve quality or standards. Increase productivity or capacity of machines.

Qualifications

1 year experience in laundry / dry cleaning position.
Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
High School graduate.
Fluency in English both verbal and non-verbal.
Compute mathematical calculations.
Ability to:
- Perform Job functions with attention to detail, speed and accuracy.
- Prioritize and organize.
- Be a clear thinker, remaining calm and resolving problems using good judgement.
- Follows directions thoroughly.
- Understands employee needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentially employee information and pertinent hotel data.
- Ascertain departmental training needs and provide such training.
- Direct performance of staff and follow up with corrections when needed.
Desirable:
- Supervisory experience
- Fluency in a second language, preferably Spanish.
- Previous guest relations training.
- Ability to input and access information in the property management system/computers.

Compensation:

Base Pay Start Rate: $26.50/Hr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

Compensation: 26.5 to N/A (USD)

About the Company

Terranea Resort

Runs an oceanfront resort on the California coast

Terranea Resort runs an oceanfront retreat for vacationers, local visitors and private groups on Southern California's Palos Verdes Peninsula. Guests choose between hotel rooms and residential-style stays, including casitas and villas with kitchens and separate living areas for families or longer visits. Restaurants range from casual poolside meals to fine dining, while a spa, golf course and guided outdoor activities let guests build a stay around recreation as well as lodging. The resort earns money from overnight stays and separately booked dining and recreation services. Terranea opened in 2009 and is headquartered in Rancho Palos Verdes, California.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Rancho Palos Verdes, CA
Founded: 2009

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