Astrana Health

Technology-enabled platform delivering value-based care

Front Desk Receptionist - Bilingual Mandarin/Cantonese

Clinical Support & Patient AdministrationUpdated on Nov 13

Full-timeCity of Industry, CA, USA$20 - $24 /hr

About the Job

Requirements

Must be fluent in Mandarin and/or Cantonese.
Must have at least 1 year of front desk experience at an outpatient primary care or specialty clinic.
Must have a high school diploma or GED.
Must have strong verbal and written communication skills to interact professionally with patients, providers, and staff.
Must have experience managing a multi-line phone system, scheduling appointments, and coordinating front desk operations.
Must be proficient with electronic health record systems and maintaining accurate patient information.
Must know HIPAA regulations and maintain patient confidentiality.
Must have strong organizational skills and attention to detail.
Must be able to prioritize multiple tasks and work effectively in a fast-paced environment.
Must have a customer-service orientation and a professional, compassionate demeanor.

Responsibilities

Greet patients and visitors, provide customer service, and assist with check-in and check-out.
Answer and manage a multi-line phone system, direct calls appropriately, and take accurate messages for providers and staff.
Schedule, reschedule, and confirm patient appointments while maintaining provider calendars.
Verify patient demographics, insurance information, and eligibility, and ensure accurate documentation in the electronic medical record.
Collect co-pays, payments, and other patient financial responsibilities in accordance with office procedures.
Provide accurate information to patients, visitors, pharmacies, and healthcare providers via phone, email, and in person.
Submit treatment authorization and referral requests as needed.
Prepare, organize, and maintain patient records and documentation for scheduled visits.
Respond to patient and physician inquiries and ensure timely follow-up.
Maintain a clean, organized, and professional reception area.
Support office operations through clerical duties, including filing, scanning, photocopying, faxing, and document management.
Follow office policies and procedures to maintain patient confidentiality, office security, and HIPAA compliance.
Collaborate with clinical and administrative teams to support efficient daily operations.
Perform other duties and special projects as assigned.

We’re looking for a friendly, detail-oriented, Chinese speaking professional to be the welcoming face of Astrana Health's Diagnostic Medical Group clinic in City of Industry, CA. As a Front Desk Receptionist, you’ll play a vital role in creating a smooth and positive experience for our patients - from the moment they walk in, to managing their appointments and supporting the care team. If you thrive in a fast-paced environment, love helping others, and are passionate about making a difference in a healthcare setting, we’d love to meet you!

Our Values:

Put Patients First
Empower Entrepreneurial Provider and Care Teams
Operate with Integrity & Excellence
Be Innovative
Work As One Team

Greet patients and visitors, provide exceptional customer service, and assist with the check-in and check-out process.
Answer and manage a multi-line phone system, directing calls appropriately and taking accurate messages for providers and staff.
Schedule, reschedule, and confirm patient appointments while maintaining provider calendars.
Verify patient demographics, insurance information, and eligibility, ensuring accurate documentation in the electronic medical record (EMR).
Collect co-pays, payments, and other patient financial responsibilities in accordance with office procedures.
Provide accurate information to patients, visitors, pharmacies, and healthcare providers via phone, email, and in person.
Submit treatment authorization and referral requests as needed.
Prepare, organize, and maintain patient records and documentation for scheduled visits.
Respond to patient and physician inquiries and ensure timely follow-up.
Maintain a clean, organized, and professional reception area.
Support office operations by performing clerical duties, including filing, scanning, photocopying, faxing, and document management.
Follow office policies and procedures to maintain patient confidentiality, office security, and HIPAA compliance.
Collaborate with clinical and administrative teams to support efficient daily operations.
Perform other duties and special projects as assigned.

Must be fluent in Mandarin and/or Cantonese.
At least 1 year of Front Desk experience at an outpatient primary care or specialty clinic.
High school diploma or GED required.
Strong verbal and written communication skills with the ability to interact professionally with patients, providers, and staff.
Experience managing a multi-line phone system, scheduling appointments, and coordinating front desk operations.
Proficiency with electronic health record (EHR) systems and maintaining accurate patient information.
Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.
Strong organizational skills with excellent attention to detail.
Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
Customer service-oriented with a professional and compassionate demeanor.

About the Company

Astrana Health

Technology-enabled platform delivering value-based care

Astrana Health runs a physician-focused, technology-enabled care platform that supports providers in delivering proactive, preventive, value-based care. Its end-to-end system coordinates care across affiliated networks, a management services organization, and primary, specialty, and ancillary clinics to help more than 20,000 providers and over 1.6 million Americans in value-based arrangements. How it works: the proprietary platform connects clinicians, patients, and care settings, enabling proactive care planning, care coordination, and efficient delivery of services in primary and specialty care. The company differentiates itself by combining a large provider network, an MSO, and clinics with a single tech platform to scale value-based care and improve patient experiences and outcomes rather than relying on fragmented, fee-for-service models. Its goal is to create a healthcare system that delivers better care, better experiences, and better outcomes for all.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Alhambra, CA
Founded: Not listed

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