The ability to work evenings, weekends, and holidays is required.
The ability to remain calm, patient, and professional is required.
Strong leadership skills with a proven record of motivating staff are required.
Excellent customer service skills and knowledge of balancing and maintaining budgets are required.
Strong attention to detail is required.
The ability to stand, walk, sit, use hands to finger, handle or feel objects, use tools or controls, reach with hands and arms, talk, and hear is required.
The ability to occasionally lift or move objects in excess of 25 pounds is required, with the judgment to seek assistance when moving the object alone would be unsafe.
Close, distance, color, peripheral, and depth vision, as well as the ability to adjust focus, are required.
Responsibilities
Manage store sales, marketing execution, and budgets in liaison with Senior Management.
Report daily sales and capture all credit card and cash receipts.
Deposit money into bank accounts daily and submit sales reports as required.
Maintain budgets and record inventory for all purchases and sales.
Perform inventory counts as needed and work with local and regional leaders to create new, cost-effective displays and strategies.
Prepare forecasts with HKG category buyers based on stock rotation.
Respond to customer issues and resolve their needs as they arise.
Maintain a clean store environment safe from all hazards.
Organize special store functions and events.
Manage and communicate the staff's weekly schedules.
Motivate the sales team through effective communication and provide awards and incentives as earned.
Interact with and maintain good relationships with Airport Staff, when applicable.
Advise Senior Management of important activities, network or personnel changes relevant to the business, and opportunities to expand.
Desired Qualifications
A Bachelor's degree in Business Administration or Marketing is preferred.
Recent related experience is preferred.
HKG Duty Free is looking for a Retail Store Manager for the Otay Mesa Store Location in California.
Responsibilities:
Sales services
Manage all store sales, marketing execution, and budgets in liaison with Senior Management
Report daily sales and capture all credit card and cash receipts
Deposit money into bank accounts daily and submit sales reports as required
Maintain budgets and record inventory for all purchases and sales
Perform inventory counts as needed and work with local and regional leaders to create new, cost-effective displays and strategies
Prepare forecasts with HKG category buyers based on stock rotation
Customer Service
Respond to customer issues and resolve their needs as they arise
Maintain a clean store environment safe from all hazards
Organize special store functions and events
Supervision
Manage and communicate the staff's weekly schedules
Motivate sales team with effective communication and provide awards and incentives as earned
Public Relations
Interact and maintain good relationships with Airport Staff (if applicable) and advise Senior Management of any important activities that may arise, network or personnel changes relevant to the business or opportunities to expand
Requirements:
Bachelor's degree in Business Administration or Marketing preferred or recent related experience
Management experience
The flexibility to work evenings, weekends, and holidays
Ability to stay calm, patient, and professional at all times
Strong leadership skills with a proven record of motivating staff
Excellent customer service skills and knowledge of balancing and maintaining budgets display strong attention to detail
Physical demands and work environment:
Regularly required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, talk, and hear
Employees must occasionally lift and/or move objects in excess of 25 pounds and be able to determine when having help will be safer than attempting to move the object alone
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perceptions, and the ability to adjust focus