Full-Time

Remote – Kia Care

Customer Service Representative

Posted on 6/3/2024

Agero

Agero

1,001-5,000 employees

Provides white-label roadside assistance solutions

Automotive & Transportation

Entry

Remote in USA

Required Skills
Sales
Customer Service
Requirements
  • Must reside in the state of AL
  • Previous experience in customer service, sales, or technical support
  • Strong computer skills including Google Workspace
  • Own a compatible home laptop or desktop computer with high-speed internet
  • Bring your own device position with specific requirements
  • Successful completion of online application, skills assessment, and technical diagnostic
Responsibilities
  • Approach customer interactions with empathy
  • Manage cases independently from start to finish
  • Prioritize workload strategically
  • Communicate effectively with customers and stakeholders
  • Employ problem-solving and de-escalation skills
  • Act as a customer advocate
  • Provide technical support to customers

Agero, Inc., distinguished in the automotive services industry, provides a nurturing work environment where technology and service delivery innovation are at the forefront. With its specially developed SWOOP software, the company enhances the efficiency and transparency of roadside assistance and accident management services. Employees at Agero are part of a team dedicated to transforming the driving experience, making it a prime workplace for those passionate about automotive safety and customer relations.

Company Stage

M&A

Total Funding

$18.8M

Headquarters

Medford, Massachusetts

Founded

1972

Growth & Insights
Headcount

6 month growth

1%

1 year growth

5%

2 year growth

11%

Benefits

Competitive salary

Flexible time off

401(k) matching

Tuition assistance

Commuter benefits

Fully remote opportunities