Full-Time
Onboarding Customer Success Manager
Palo Alto Networks
10,001+ employees
Firewall and cloud security provider
Compensation Overview
$123.9k - $202.1k/yr
No H1B Sponsorship
Boston, MA, USA
Remote
Must be based on the US East Coast; travel up to 15% may be required for workshops and executive reviews.
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- Must be based on the US East Coast.
- Deep, hands-on experience with Identity Governance and Administration platforms such as SailPoint, Saviyant, RSA, Omada, or One Identity.
- At least 5 years of experience as a Customer Success Manager leading complex, multi-threaded software onboarding or implementation projects for enterprise customers.
- Ability to independently manage a heavy account load exceeding 30 accounts in a fast-paced environment.
- Comfort using modern artificial intelligence tools to improve productivity and workflows.
- Proven ability to manage executive-level relationships and navigate complex enterprise organizations.
- Demonstrable success using outcome-based frameworks such as Objectives and Key Results, Success Plans, and CSAT/NPS.
- Experience using project-management tools such as Smartsheet, Monday.com, Jira, or similar.
- Strong general knowledge of Identity and Access Management, Windows/Active Directory, and one or more cloud platforms: AWS, Azure, or GCP.
- Willingness to travel up to 15% for key workshops and executive reviews.
- Manage more than 30 concurrent customer onboarding projects from contract signature through foundational value.
- Define success plans and measurable business outcomes with customer sponsors, and document and communicate early wins.
- Create and execute project plans, manage risk, track milestones, and proactively inform executive stakeholders.
- Guide customers through platform adoption by running training sessions, helping teams adjust to the new system, and connecting them with appropriate learning materials and resources.
- Use artificial intelligence tools and continuous process improvement to automate repetitive tasks, improve the onboarding playbook, and enhance the customer experience.
- Establish governance cadences, including steering calls and executive business reviews, to validate value.
- Monitor support cases and product telemetry to anticipate and remove adoption blockers before escalation.
- Partner with Sales on renewal and upsell strategy after foundational onboarding key performance indicators are met.
- Provide Product Management with feedback on early-life customer experience and feature gaps identified during onboarding.
- Candidates located in the Greater Boston area are highly preferred.
- Experience with Gainsight or similar customer success platforms is preferred.
Palo Alto Networks provides hardware, software, and subscription-based security solutions to protect organizations from cyber threats. Its products include network firewalls (Strata), cloud security (Prisma Cloud), and AI-powered security operations (Cortex), which work together to secure on-premises and cloud environments, manage identity and access, and detect threats. The company differentiates itself by offering an integrated, end-to-end security stack that combines hardware, software licenses, and ongoing services across enterprises, SMBs, and government clients. Its goal is to deliver comprehensive protection for networks, data, and applications as organizations move between data centers and cloud environments.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2015
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Simplify's Take
What believers are saying
- Q4 fiscal 2026 revenue hit $3.41 billion, beating estimates and rising 34%.
- September 1, 2026 guidance calls for $14.1 billion to $14.2 billion revenue.
- AI-driven demand lifted next-generation firewall bookings nearly 40% and SASE ARR 40% year-over-year.
What critics are saying
- CyberArk layoffs in February 2026 exposed integration overlap after the $25 billion deal.
- MeetingTV sued Palo Alto Networks in July 2026 over Koi Security's alleged hallucinated report.
- Fiscal 2027 NGS ARR growth slows to 22%-23%, signaling deceleration after acquisition-driven expansion.
What makes Palo Alto Networks unique
- Palo Alto Networks' September 2026 platformization spans firewalls, Prisma SASE, Cortex, and identity.
- Nikesh Arora pushed AI-first security with Console, Embrace, and CyberArk integration in 2026.
- Prisma SASE and XSIAM give Palo Alto broader enterprise replacement leverage than point vendors.
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Benefits
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Financial: Traditional & Roth 401(k) options
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Growth & Insights and Company News
6 month growth
↑ 3%1 year growth
↓ -1%2 year growth
↓ -1%Ken Fisher's firm increased its stakes in Cisco Systems and Palo Alto Networks between March and June, according to regulatory filings disclosed in September. Fisher Asset Management's Cisco position rose from 17.3 million to 33.4 million shares, whilst its Palo Alto holdings jumped from 256,661 to 5.8 million shares. The two companies represent different approaches to AI infrastructure security. Cisco combines networking equipment with security software, reporting 28% growth in fiscal Q4 networking revenue to $9.8 billion and 14% growth in security revenue to $2.2 billion. Palo Alto focuses on security platforms, posting 34% revenue growth to $3.41 billion in its fiscal Q4, though it reported a $282 million GAAP net loss partly due to fair-value charges on acquired convertible notes. The filings do not explain Fisher's investment rationale.
Palo Alto Networks has returned 71.4% over the past year, trading about 15% below its 52-week high. An investment strategy proposes selling put options on the cybersecurity company, potentially yielding 12.6% annualized by collecting premium whilst parking collateral in Treasury bills. The strategy involves selling a put option expiring September 2027 at a $240 strike price, collecting roughly $2,128 premium per contract. This represents about a 35% discount to the current $336.98 share price. Revenue reached $11.5 billion in fiscal 2026, up 24%. The company's XSIAM security operations platform ended above $700 million in annual recurring revenue. However, management has guided next-generation security ARR growth to slow from 63% to 22-23% in fiscal 2027, as recent acquisitions CyberArk and Chronosphere no longer contribute new growth.
Palo Alto Networks reported fiscal fourth-quarter revenue of $3.41 billion, surpassing the $3.35 billion analyst estimate. Adjusted earnings reached $1.02 per share, beating the 98-cent consensus. Next-generation security annualised recurring revenue climbed 63% year-over-year to $9.1 billion. Despite the beat, shares fell roughly 9% in the following session. The drop continues a pattern where strong results trigger selloffs due to stretched valuations. Bank of America took the opposite view, recommending investors buy the dip. The firm noted that much of the recent growth stems from two acquisitions: the $25 billion purchase of CyberArk in February and the roughly $3.4 billion deal for Chronosphere. The company posted a GAAP net loss of $282 million for the quarter, driven by fair-value changes on convertible notes and integration costs.
Palo Alto Networks used its fiscal Q4 2026 earnings call to position AI as a key cybersecurity demand driver, linking machine-speed threats to the need for unified, real-time defence. Chairman Nikesh Arora highlighted three AI shifts reshaping security: autonomous agents, advanced cyber models, and expanding open-source ecosystems. The company added approximately 220 net new platformisations in Q4, a record. Major deals included a $126 million global telecom agreement. Next-Generation Security ARR reached $9.1 billion, up 63%. For fiscal 2027, CFO Dipak Golechha guided revenues of $14.1 billion–$14.2 billion, up 23%–24%, and NGS ARR of $11.075 billion–$11.175 billion, up 22%–23%. Q4 revenues rose 34% year-over-year to $3.41 billion.
The acquisition also leaves Sequoia-backed Serval as the de facto startup leader in AI IT service automation, industry watchers believe.