WTW

Global risk management, insurance brokerage, consulting

Lead Consultant - Client Services, Health & Benefits

Human Capital & Change ConsultingConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

A minimum of 5 years of experience in a Health & Benefits consulting or brokerage role, or in a Compensation & Benefits function in industry.
Meet the requirements for BCP, ComGI, PGI, HI, M5, M9, and M9A papers; M9A is preferred but not mandatory.
Communicate effectively with a strong focus on customer service.
Have good oral and written communication skills.
Have deep knowledge of the Singapore vendor marketplace.
Have technical proficiency in Singaporean employee benefits.
Have a broad understanding of compliance issues related to local legislation.
Be proficient in Microsoft Office, especially Excel and Word.
Be proficient in English.

Responsibilities

Manage customer relationships in the area of health and benefits.
Define the scope of the methodology, prepare proposals, and develop consulting contracts.
Manage client projects, ensuring delivery on time, within budget, and with high quality.
Manage health and benefits vendor renewals and negotiations.
Design efficient plan designs and funding arrangements that fit client needs.
Demonstrate proficient writing and oral presentation skills in client reports, recommendations, and presentations.
Provide claims analysis reports, including loss ratio, frequency of use, and member profile.
Provide annual benchmarking comparisons relating to health and benefits clients.
Update internal systems relating to benefits matters.
Analyze the advantages and disadvantages of plan funding models, insured or self-insured, and develop performance indicators for monitoring results.
Communicate legislative updates to the Human Resources team, including changes in local laws related to group life insurance, medical, and dental benefits and their potential direct or indirect impacts on the company’s current benefits programs.

Desired Qualifications

M9A paper is preferred but not mandatory.

The Role

Responsibleformanagingcustomerrelationshipsintheareaofhealth&benefits
Definethescopeofthemethodologyandproposalpreparationandconsultingcontracts.
Projectmanagementofclients,guaranteeingdeliveryontime,withinbudgetandwithhigh quality
ManageH&Bvendorrenewalsandnegotiations
Designefficientplandesignsandfundingarrangementsthatfitclient’sneed.
Demonstrateproficientwriting,oralpresentationskillsinclientreports,recommendations, and presentations
Provideclaimsanalysisreports,includinglossratio,frequencyoftheuse,member profile, etc.
ProvideannualbenchmarkingcomparisonrelatingtoH&Bclients
Internalsystemupdatesrelatetobenefitsmatters
Analysisabouttheadvantagesanddisadvantagesoftheplanfundingmodel(insuredor self-insured); development of performance indicators for monitoring results
Legislative updates: communicate Human Resources team any changes in locallaws relatedtogrouplifeinsurance,medicalanddentalbenefits;andpotentialdirectand/or indirect impacts on the company’s current benefits programs

The Requirements

Minimumof5yearsexperienceinaHealth& Benefitsconsultingorbrokeragerole,or from a C&B function in industry.
Meet requirements of the following including: BCP, ComGI, PGI, HI, M5, M9 and M9A papers (M9A is preferred but not mandatory)
Excellentabilitytocommunicateeffectivelywithastrongfocusoncustomerservice
Goodoralandwrittencommunicationskills
DeepknowledgeoftheSingaporevendormarketplace
TechnicalproficiencyinSingaporeanemployeebenefits
Broadunderstandingofcomplianceissuesrelatedtolocallegislation
ProficiencyinMicrosoftOffice(especiallyExcelandWord);
ProficiencyinEnglishlanguage
ClientFocus
InfluenceandSelling
ResultsFocus
Collaboration
ThoughtLeadershipandInnovation

Equal Opportunity Employer

About the Company

WTW

Global risk management, insurance brokerage, consulting

Willis Towers Watson provides risk management, advisory, and brokerage services to organizations worldwide. Its two segments are Risk & Broking, which identifies, quantifies, and places insurance coverage, and Health, Wealth & Career, which offers consulting, technology, and administration for health benefits, retirement plans, and talent programs. The company blends advisory services, technology platforms, and brokerage capabilities to deliver integrated risk and people solutions rather than relying on a single service line. Its goal is to help clients turn risk into a path for growth by aligning risk management with health, retirement, and talent strategies to support organizational success.

Company size: 10,001+
Company stage: IPO
Headquarters: London, United Kingdom
Founded: 1828

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