Full-Time
Onboarding Manager
Posted on 12/16/2022
Web-based collaborative platform for product design
Junior, Mid
San Francisco, CA, USA + 1 more
- 2-4 years of relevant work experience, ideally in B2B SaaS
- Experience managing customers through onboarding or implementation of technical products
- Strong project management skills and experience working with multiple customers concurrently
- Ability to thrive in a constantly evolving and growing environment
- Excellent oral and written communication skills
- Comfort speaking to customers representing different personas across both function and seniority
- Consultative approach; ability to navigate complex business needs and technical requirements
- Exposure to or interest in UX/UI design and/or web based, collaborative tools
- Investing in Figma: The Decade of Design
- How work is changing at Figma
- Figma's next product is a multiplayer whiteboard called FigJam
- Software Design Startup Figma Is Now Worth $10 Billion
- Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
- Partner closely with Account Executives to ensure smooth customer handoff experience
- Understand customer goals and successfully manages their onboarding timeline towards value
- Work with Solutions Architects, Design Advocates and Product Support to effectively execute against the customer onboarding process
- Define and report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
- Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
- Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product
Figma stands out as an exemplary workplace due to its commitment to fostering a collaborative culture, its unique competitive advantage in consolidating design tools and workflows, and its industry leadership in web-based design platforms. The company's technical innovation is evident in products like FigJam, an online whiteboard that enhances team collaboration, demonstrating their dedication to improving efficiency and communication in product development. Figma's ability to simplify complex processes and facilitate teamwork across different time zones positions it as a leader in the design industry, making it an exciting and rewarding place to work.
Company Stage
M&A
Total Funding
$333.4M
Headquarters
San Francisco, California
Founded
2012
6 month growth
↑ 1%1 year growth
↑ 8%2 year growth
↑ 42%Benefits
Competitive salary & equity
Retirement with company contribution
Mental health and wellness benefits
Company recharge days
Work from home stipend
Health, Dental, & Vision
Parental leave & fertility support
Generous PTO
Learning & development stipend
Cell phone reimbursement