Full-Time

Onboarding Manager

Posted on 12/16/2022

Figma

Figma

1,001-5,000 employees

Web-based collaborative platform for product design


Junior, Mid

San Francisco, CA, USA + 1 more

Required Skills
UI/UX Design
Communications
Requirements
  • 2-4 years of relevant work experience, ideally in B2B SaaS
  • Experience managing customers through onboarding or implementation of technical products
  • Strong project management skills and experience working with multiple customers concurrently
  • Ability to thrive in a constantly evolving and growing environment
  • Excellent oral and written communication skills
  • Comfort speaking to customers representing different personas across both function and seniority
  • Consultative approach; ability to navigate complex business needs and technical requirements
  • Exposure to or interest in UX/UI design and/or web based, collaborative tools
  • Investing in Figma: The Decade of Design
  • How work is changing at Figma
  • Figma's next product is a multiplayer whiteboard called FigJam
  • Software Design Startup Figma Is Now Worth $10 Billion
Responsibilities
  • Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
  • Partner closely with Account Executives to ensure smooth customer handoff experience
  • Understand customer goals and successfully manages their onboarding timeline towards value
  • Work with Solutions Architects, Design Advocates and Product Support to effectively execute against the customer onboarding process
  • Define and report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
  • Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
  • Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product

Figma stands out as an exemplary workplace due to its commitment to fostering a collaborative culture, its unique competitive advantage in consolidating design tools and workflows, and its industry leadership in web-based design platforms. The company's technical innovation is evident in products like FigJam, an online whiteboard that enhances team collaboration, demonstrating their dedication to improving efficiency and communication in product development. Figma's ability to simplify complex processes and facilitate teamwork across different time zones positions it as a leader in the design industry, making it an exciting and rewarding place to work.

Company Stage

M&A

Total Funding

$333.4M

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

1%

1 year growth

8%

2 year growth

42%

Benefits

Competitive salary & equity

Retirement with company contribution

Mental health and wellness benefits

Company recharge days

Work from home stipend

Health, Dental, & Vision

Parental leave & fertility support

Generous PTO

Learning & development stipend

Cell phone reimbursement

INACTIVE