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Onboarding Manager
Customer Experience
Confirmed live in the last 24 hours
San Francisco, CA, USA • New York, NY, USA
Experience Level
Desired Skills
UI/UX Design
  • 2-4 years of relevant work experience, ideally in B2B SaaS
  • Experience managing customers through onboarding or implementation of technical products
  • Strong project management skills and experience working with multiple customers concurrently
  • Ability to thrive in a constantly evolving and growing environment
  • Excellent oral and written communication skills
  • Comfort speaking to customers representing different personas across both function and seniority
  • Consultative approach; ability to navigate complex business needs and technical requirements
  • Exposure to or interest in UX/UI design and/or web based, collaborative tools
  • Investing in Figma: The Decade of Design
  • How work is changing at Figma
  • Figma's next product is a multiplayer whiteboard called FigJam
  • Software Design Startup Figma Is Now Worth $10 Billion
  • Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
  • Partner closely with Account Executives to ensure smooth customer handoff experience
  • Understand customer goals and successfully manages their onboarding timeline towards value
  • Work with Solutions Architects, Design Advocates and Product Support to effectively execute against the customer onboarding process
  • Define and report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
  • Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
  • Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product

501-1,000 employees

Collaborative online design tools
Company Overview
Figma's mission to make design accessible to everyone. The company operates a suite of suite of industry leading collaborative design tools.
  • Competitive salary & equity
  • Retirement with company contribution
  • Mental health and wellness benefits
  • Company recharge days
  • Work from home stipend
  • Health, Dental, & Vision
  • Parental leave & fertility support
  • Generous PTO
  • Learning & development stipend
  • Cell phone reimbursement
Company Core Values
  • Build community - We’re multiplayer people who love the weird, wonderful magic that happens when people connect. We build bridges — with both our Figmates and our users.
  • Run with it - Building Figma is about taking initiative, being bold and charting a new course, not running a playbook. Figmates are building the future of design by tackling big, scary, exciting challenges like Figma’s future depends on it. Because it does.
  • Love your craft - We build for builders and try to make complex things feel simple. We ask why until we get to the core and continually focus on solving the right problem, not just shipping work.
  • Grow as you go - Everyone’s a work in progress, and we’re here to help each other grow. With humility and curiosity, we give and get the ❤️ and 💯, and the direct feedback we all need to become great.