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Full-Time

Bilingual Digital Product Support

Customer Support

Confirmed live in the last 24 hours

Hibu

Hibu

1,001-5,000 employees

Digital marketing solutions for local businesses

Enterprise Software
Consumer Software
Consulting

Compensation Overview

$17.8Hourly

+ Quarterly Performance-Based Bonus up to $4000 a year

Entry

Cedar Rapids, IA, USA

Hybrid position requiring in-office presence.

Category
Customer Support
Customer Success & Support
Required Skills
Sales
Salesforce
Customer Service
Requirements
  • Knowledgeable in Photoshop and other editing tools
  • Ability to effectively and professionally communicate both verbally and in writing
  • Excellent customer service skills, specifically telephone experience
  • Ability to multi-task
  • Ability to work independently
  • Ability to accept change in a positive manner
  • Exceptional organizational skills
  • Detail-oriented
Responsibilities
  • Answer incoming calls and/or emails and gather the appropriate amount of information regarding the issue/concern.
  • Provide support for the full suite of Hibu products; Websites, Listings, Reviews, Reputation, Search, Display, SEO, and Social.
  • Helping customers make changes to their Digital Products as requested within the scope of the product definition. Must have a detailed understanding of applications and procedures in order to assess the nature of call type in order to handle appropriately.
  • Research and diagnose technical issues and questions, utilizing available resources, software tools, and documentation.
  • Post live support and modifications that include: billing questions, performance, and analytics, changes to the website site or display/social ads, changes to various Campaigns (Key Word Change, Geo Change, etc.).
  • Document and track customer questions along with resolution using Salesforce CRM.
  • Perform appropriate follow-up with clients on outstanding concerns and Salesforce cases.
  • Liaise with internal and/or external customers to resolve questions regarding modifications, explaining the scope of Hibu Digital Products where applicable.
  • Interact with customers, sales reps, and other associates regarding Hibu Digital Products

Hibu offers tailored digital marketing solutions for small to medium-sized local businesses in the United States, helping them improve their online presence and attract customers. Their "Do It For Me" (DIFM) approach simplifies digital marketing by managing campaigns through a proprietary Digital Marketing Platform that automates and optimizes marketing efforts across various channels. Hibu stands out from competitors by providing comprehensive, custom solutions that cater to the specific needs of each client, often on a subscription basis. The company's goal is to make digital marketing accessible and effective, allowing local businesses to save time and resources while achieving better results.

Company Stage

N/A

Total Funding

N/A

Headquarters

Cedar Rapids, Iowa

Founded

1983

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Simplify's Take

What believers are saying

  • Hibu's recognition as a Google 2022 Premier Partner underscores its credibility and effectiveness in the digital marketing space.
  • The acquisition of Signpost's marketing technology platform expands Hibu's technological capabilities, potentially leading to more innovative solutions for clients.
  • Partnerships with major platforms like Facebook and Amazon Ads can significantly enhance the reach and effectiveness of Hibu's marketing campaigns.

What critics are saying

  • The highly competitive digital marketing industry requires constant innovation, and failure to keep up could result in losing market share.
  • Dependence on major platforms like Google and Facebook means that any changes in their algorithms or policies could adversely affect Hibu's service effectiveness.

What makes Hibu unique

  • Hibu's 'Do It For Me' (DIFM) approach uniquely caters to SMEs by handling the complexities of digital marketing, unlike competitors who may offer more DIY solutions.
  • The integration of Amazon Ads Sponsored Display into Hibu's platform enhances its cross-channel marketing capabilities, setting it apart from other digital marketing firms.
  • Hibu's proprietary Digital Marketing Platform automates and optimizes marketing efforts across multiple channels, providing a comprehensive solution that many competitors lack.