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KPI Solutions

End-to-end supply chain automation and consulting

Director of Resident Maintenance

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeRemote in USA$160k - $180k

About the Job

Requirements

  • A bachelor's degree in mechanical, electrical, or industrial engineering is required; a master's degree or MBA is a strong asset.
  • At least 10 years of engineering leadership experience in high-speed manufacturing, supply chain logistics, distribution centers, or industrial material handling is required.
  • A reliability engineering background and the ability to discuss metrics such as MTTR and MTBF are required.
  • Deep technical understanding of automated warehouse environments, complex conveyor systems, robotics, controls, and programmable logic controllers is required.
  • Advanced familiarity with modern computerized maintenance management system tools, such as MaintainX and EAM, and data-tracking tools for optimizing preventative workflows is required.
  • The candidate must be able to negotiate through high-pressure customer situations.
  • The candidate must demonstrate a strong customer focus and be able to build relationships and establish trust, respect, competence, and confidence effectively and quickly.
  • Willingness to travel up to 30–40% to oversee site startups, audit sites, and meet critical customer stakeholders is required.

Responsibilities

  • Oversee a portfolio of complex customer sites using advanced material handling systems and standardize preventative, predictive, and corrective maintenance programs across those sites.
  • Serve as the senior escalation point for client partners, conduct performance reviews, and ensure compliance with service level agreements and key performance indicators.
  • Manage the Resident Maintenance profit and loss, resource allocation, contract optimization, and spare-parts procurement within deployed sites.
  • Partner with Sales to develop headcount, skills, responsibility assignment matrices, job descriptions, and operational requirements for deploying and launching new sites.
  • Enforce a zero-harm safety culture and ensure compliance with OSHA, local regulations, and internal operating procedures.
  • Use computerized maintenance management system data and data-driven analytics to identify inefficiencies and optimize asset life and labor.
  • Build, mentor, and upskill an engineering and technical workforce capable of managing sophisticated warehouse automation technologies.
  • Lead Resident Maintenance teams to ensure the proper operation and maintenance of deployed solutions.
  • Challenge the team to solve problems creatively and improve service delivery.
  • Work with leaders in Engineering, Customer Support, Commissioning, Sales, and Marketing to improve service delivery.
  • Act as the escalation point for customers in Resident Support Models.

About the Company

KPI Solutions

End-to-end supply chain automation and consulting

KPI Solutions provides end-to-end supply chain services and automation to optimize distribution operations. It analyzes current operations, designs a scalable, technology-neutral engineered solution, and implements it with hardware, software, and processes, while also offering ongoing lifetime support. Its differentiator is a technology-agnostic approach that blends multiple automation technologies and covers the full lifecycle from strategy to service, rather than relying on a single vendor. Its goal is to create flexible, scalable, and automated distribution networks that require less manual labor and deliver higher efficiency, with the ability to adapt to future needs.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Belton, MO
Founded
1980

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