Senior Manager Special Projects & Performance
Delivery Hero
Senior Manager Special Projects & Performance
Delivery Hero
Global online food delivery marketplace
Job Ref ID: JR0087962
Whats on your plate?
Q-Commerce Performance & Analytics
Track and analyze Q-commerce performance metrics across all talabat markets - identifying trends, anomalies, and high-value improvement areas
Build and maintain dashboards with data team that provide real-time visibility into Q-commerce KPIs across the region
Prepare data-driven performance reviews for senior leadership, translating complex datasets into clear, actionable insights
Conduct deep-dive analysis on specific markets to pinpoint turnaround opportunities, growth levers, and profitability improvements
P&L Management
Partner with market teams on Q-commerce budgeting, forecasting, and Best Estimate (BE) cycles
Proactively identify risks and opportunities to exceed financial targets across Q-commerce verticals
Track P&L performance against targets and surface corrective actions when needed
Special Projects & Execution
Lead end-to-end Q-commerce strategic initiatives across markets - from scoping through to delivery
Travel regularly to markets to work alongside local teams on turnaround and growth projects
Develop business cases for new Q-commerce products and initiatives; drive alignment with leadership and oversee execution
Identify cross-functional process improvements that enhance Q-commerce operational efficiency
Innovation & AI
Identify and drive AI and automation opportunities within Q-commerce operations
Work with regional and market teams to test, scale, and embed new tools and ways of working
Actively leverage AI tools to enhance analytical workflows and accelerate execution
What did we order?
Education: Bachelor’s degree from a top-tier institution in Business, Finance, Economics, Data Analytics, or a related field.
8–10 years of experience in quick-commerce, food delivery, e-commerce, management consulting, or high-growth tech
Deep understanding of Q-commerce economics - unit economics, basket size, delivery efficiency, assortment strategy
Strong financial acumen - P&L management, financial modelling, budgeting
Highly analytical
Comfortable operating with senior stakeholders and driving cross-functional alignment
Willingness to travel regularly across the MENA region
AI fluency - actively uses AI tools to enhance productivity and analytical output
Global online food delivery marketplace
Delivery Hero SE runs a global online marketplace for food delivery and on-demand services. It connects customers with restaurants, local shops, and delivery-only Dmarts through mobile apps and websites, with orders placed and paid online and deliveries handled by its logistics network. The platform makes money mainly from commissions on each order, delivery fees, advertising, and quick-commerce services for groceries and household items. Its approach combines a wide geographic reach with multiple lines of business (restaurant delivery, groceries, and logistics), often growing by acquiring local competitors, to control both the marketplace and delivery operations and capture a large share of local on-demand commerce.
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