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Retell AI

Builds AI voice agents for business phone calls

Enterprise Account Executive

Account ExecutiveUpdated on Nov 14
Full-timeRedwood City, CA, USA$300k - $350k /yr

About the Job

Requirements

  • At least 5 years of enterprise sales experience at a high-growth SaaS or AI company, with a track record of closing complex enterprise deals worth $300,000 or more in annual contract value.
  • Experience selling technical products to enterprises, ideally in contact centers, CCaaS, CRM, communications infrastructure, or AI.
  • Ability to manage long, multi-stakeholder sales cycles involving business leaders, IT, security, legal, procurement, and executive buyers.
  • A track record of designing successful pilots, building quantified business cases, and converting technical evaluations into large-scale production deployments.
  • Skill in MEDDPICC, multithreading, commercial negotiation, pipeline management, and accurate forecasting.
  • Executive presence and technical fluency to earn credibility with business and engineering stakeholders.
  • Organization, proactivity, accountability, and the ability to create urgency and advance complex deals with limited structure.

Responsibilities

  • Own the full sales cycle for complex enterprise deals, from the first conversation through a signed production agreement, including discovery, solution positioning, business-case development, technical validation, security and procurement, commercial negotiation, and executive alignment.
  • Understand customers’ call center operations, existing technology stacks, priority use cases, and success criteria; translate these into deployment roadmaps and a vision for transforming customer operations with Retell.
  • Structure tightly scoped pilots with clear stakeholders, timelines, success metrics, production requirements, and commercial next steps; maintain urgency and drive pilots into production.
  • Use MEDDPICC to identify the economic buyer, decision process, technical and business criteria, internal champion, competition, procurement path, and quantified customer pain; maintain accurate forecasts and proactively address deal risk.
  • Connect Retell’s technical capabilities to measurable business outcomes, including automation rate, resolution rate, cost reduction, customer experience, revenue impact, and deployment speed.
  • Build trusted relationships across executives, contact center leaders, IT, security, procurement, legal, product teams, and technical champions; multithread strategic accounts and align business and technical stakeholders.
  • Partner with solutions engineering, FDE, product, and engineering teams to demonstrate Retell’s platform, validate integrations, resolve technical blockers, and design solutions for successful production at enterprise scale.
  • Remain accountable after the initial signature; partner with deployment and customer success teams to ensure successful implementation, demonstrate value, and expand Retell across use cases, teams, business units, and geographies.
  • Represent customers internally by communicating objections, competitive intelligence, product gaps, and emerging enterprise requirements to Retell’s product and leadership teams.

Desired Qualifications

  • Five to ten years of enterprise SaaS or AI sales experience, consistently closing complex six- and seven-figure enterprise deals.
  • Personal ownership of the entire enterprise sales cycle, from outbound prospecting and discovery through pilots, procurement, negotiation, executive alignment, and signed production agreements.
  • Ability to discuss APIs, integrations, security, and AI architecture with a CTO, and quantify ROI, automation rates, and business impact with a VP of Customer Experience or COO.
  • Deep familiarity with MEDDPICC for qualifying opportunities, building executive alignment, forecasting accurately, and proactively managing deal risk.
  • Experience thriving in an early-stage, high-growth environment without an established playbook, creating pipeline and relationships, driving urgency, and moving complex enterprise opportunities to production.

About the Company

Retell AI

Builds AI voice agents for business phone calls

Retell AI builds AI voice agents that answer and make phone calls for businesses, covering support, scheduling, sales, and payment calls once handled by human agents. Its agents take calls for companies such as CVS Health, Lenovo, Grab, and the San Antonio Spurs, in fields from healthcare to insurance and finance. Businesses build an agent in a drag-and-drop editor or with code, pick the AI model and voice behind it, connect it to phone lines and tools such as calendars, and test it on simulated calls before going live. Customers pay for each minute their agents spend on the phone. Retell AI was founded in 2023, went through the Y Combinator startup program, and is based in Redwood City, California.

Company size
51-200
Company stage
Seed
Total funding
$4.7M
Headquarters
Redwood City, CA
Founded
2023

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