Penske

Diversified transportation, logistics, and motorsports provider

Fleet Services Support Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeReading, PA, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required; equivalent work experience may substitute when the candidate has no degree.
Three years of customer service experience are required.
Proficiency with Microsoft Outlook, Word, Excel, and Access is required.
Strong written, oral communication, and presentation skills are required, including the ability to explain complex subject matter to diverse audiences.
Strong organizational and analytical skills are required.
The ability to professionally network is required.
Regular, predictable, full attendance is an essential function.
Willingness to travel as necessary, work the required schedule, and work at the specified location is required.
Completion of the Penske employment application, a background investigation covering past employment, education, and criminal history, and drug screening are required.
The associate must be able to read, communicate verbally and in writing, remember and analyze information, and understand instructions and guidelines.
The associate may need to stand, walk, sit, use hands to touch, handle, and feel, reach with hands and arms, and occasionally lift or move up to 25 pounds (12 kilograms). Required vision abilities include close and distance vision, peripheral vision, depth perception, and focus adjustment.

Responsibilities

Analyze customer operating tax accounts and tax returns to identify deficiencies and opportunities, communicate findings to customers, and make adjustments to support timely and accurate tax filing.
Assist customers with operating tax filings, required operating authorities, legalization questions, and cross-departmental questions; identify credentialing changes and answer questions promptly.
Guide and assist customers with legalization requirements, including International Registration Plan and International Fuel Tax Agreement programs, to support compliance and customer experience.
Support the supervisor with data analytics and process controls to monitor process performance and customer expectations.
Maintain awareness of legal operating authorities and state and federal operating regulations so credentialing requirements can be updated as needed.
Promote customer compliance with state and federal record-keeping requirements, operating tax filings, and required legal document submissions.
Complete other projects assigned by the supervisor.

Desired Qualifications

A bachelor's degree is preferred.
Two years of experience in a legalization role, or equivalent experience in another role, is preferred.
Knowledge of operational tax, International Registration Plan, and International Fuel Tax Agreement is preferred.
Knowledge of AS400 is preferred.

Position Summary:

This position is the front line of communication for our customers and field operations for all general legalization and Fleet Service process questions. Associates are expected to be subject matter experts and ensure a focus on customized analytics and customer experience. The position will also be partly responsible for team currency with industry trends and driving customer compliance with state and federal operating tax requirements.

This position is located at our Corporate Campus in Reading, PA.

Major Responsibilities:

• Perform analysis on customer operating tax accounts and tax returns to identify areas of improvement so that deficiencies and opportunities are identified and communicated to customer and adjusted to ensure timely / accurate tax filing

• Provide assistance to customers with questions regarding operating tax filings, required operating authorities, and any other general legalization or cross departmental questions to ensure that customer is made aware of any credentialing changes that are needed and their questions are answered timely

• Provide guidance and assistance to customers with respect to all aspects of legalization requirements including International Registration Plan and International Fuel Tax Agreement / ensure customer compliance and proper legalization under these programs, all in the context of the customer experience

• Support Supervisor with basic data analytics efforts and process controls to ensure process performance and customer expectations

• Maintain an awareness of required legal operating authorities to ensure the department is current on all state and federal operating regulations to ensure that credentialing requirements are updated as needed

• Drive customer compliance with state and federal record keeping requirements, operating tax filings and mandated legal document submissions so that customer is informed of all requirements

• Other projects as assigned by the supervisor

Qualifications:

• High School Diploma or equivalent required. Bachelor's Degree preferred. If no degree, equivalent work experience is required.

• 3 years of customer service experience required

• 2 years of experience in a Legalization role or equivalent experience achieved in another role preferred.

• Knowledge of Operational Tax, IRP, IFTA preferred

• Must be proficient with MS Outlook, Word, Excel and Access

• Knowledge of AS400 preferred

• Excellent written and oral communication / presentation skills required; must be able to articulate complex subject matter to diverse audience

• Excellent organizational skills

• Must have strong analytical skills

• Must be able to professionally network

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About the Company

Penske

Diversified transportation, logistics, and motorsports provider

Penske provides a range of transportation services, including retail automotive sales and service, truck leasing and rental, and logistics solutions, plus professional motorsports activities. Its offerings work through distinct units: Penske Automotive Group sells and services vehicles, Penske Truck Leasing rents and maintains trucks with fleet management, and Penske Logistics handles end-to-end supply chain services. The company differentiates itself by operating multiple transportation and entertainment businesses under one private global umbrella, enabling cross-sell opportunities and large-scale coordination. Its goal is to deliver reliable, end-to-end transportation and logistics solutions for individuals and businesses worldwide while growing its diversified portfolio and leveraging scale.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Bellflower, CA
Founded: 1969

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