Vice President, Client Services

Agency:

Snow

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

JOB SUMMARY:                                                                                                                                  

The Vice President, Client Services is the “face” of Snow Companies and reports to the Senior Vice President or Executive Vice President. They serve as an agency leader, strategically guiding clients to achieve their communication and business objectives, fostering brand growth through deep category knowledge, strategic marketing acumen, value-added relationships, and a genuine passion for patients. The Vice President, Client Services typically has the responsibility for managing several clients, works with a high level of independence, grows business, proficiently manages, and develops others, has deep operational knowledge, fosters collaborative cross-functional teams, and exhibits strong strategic leadership.

Snow’s business is centered around the patient journey, and the Vice President, Client Services like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of our patients and caregivers. The VP, Client Services must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Objectives:
1. CLIENT RELATIONSHIP: Develop and maintain meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations. Initiate ongoing communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met, and provide strategic counsel. Contribute to the overall client financial management and establish and meet internal client revenue targets. Provide proactive counsel on external marketplace, competitive pressures, and brand influences, sell agency expertise, gain consensus on patient programs, and develop strategic initiatives.

2. STRATEGY: Work with clients to drive strategic efforts that solve their business and communications problems. Propose ideas and strategies to capitalize on new opportunities and influence decision-making. The Vice President, Client Services demonstrates the expertise that the client relies on for innovation and strategic counsel within the patient community including a strong grasp of digital trends in healthcare and the ability to interpret reports leveraging brand knowledge for client insight generation. The Vice President, Client Services will maintain a strong market knowledge of existing competition and pipeline products in brand category.

With a passion for the patients and acquiring knowledge, the Vice President, Client Services is knowledgeable in brand, category, industry, and communication trends and proactively shares knowledge and point of view. 

3. ORGANIC GROWTH: Drive a business-building orientation on account teams, secure organic growth opportunities, actively pursue and engage prospective clients to acquire new business and build agency partnership opportunities.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The VP, Client Services will be required to successfully complete and adhere to training courses which may include, but are not limited to:

Snow Policies and Procedures

Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

Adverse Event (AE) Reporting 

The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Vice President, Client Services must be able to perform the following essential duties and functions:

Conduct regular meetings with the Account Team. Maintain close contact with everyone on the team and is aware of all ongoing projects. Provide support, guidance, and resources as necessary

Manage product strategy and ensure tactical implementation relating to product strategy

Provide short- and long-term direction for product strategy

Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation

Confer with Account Team for internal issue resolutions related to team dynamics

Mentor, review ongoing performance results, and identify needs or development of team members. Implement coaching or mentoring partnerships as appropriate

Keep SVP/EVPs apprised of key issues regarding account status

Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a strategic and timely manner

Ensure that account team is trained appropriately with respect to writing contact reports, creative work plans, strategic points of view, agency processes, and brand market knowledge

Maintain a strong market knowledge of existing competition and pipeline products in brand category

Review and approves all materials before client review

Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation

Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership within accounts

Partner and collaborate with Creative Team (in terms of brand strategy) for the development of materials

Analyze business developments within brand/disease category, as well as competitive landscape in order to identify and propose new areas for business growth

Lead development of strategic recommendations to clients and look for opportunities to “upsell” Snow’s programs and services

Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership

Develop and approve SOWs for clients

Prepare for and attend strategic planning meetings with clients

Develop internal processes and procedures for best practices across company 

This position may include up to 30% in travel

The VP, Client Services may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

Skills:

Strong communication/presentation skills

Ability to craft presentations (new business, creative, tactical, strategy, selling)

Ability to travel

Significant background in pharmaceutical advertising; Account Services

Ability to lead a team

Strong mentoring and coaching skills

Entrepreneurial skill at organically building business

Management experience

Proficient in Microsoft PowerPoint, Excel, and Word

Abilities:

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

8+ years of pharma or healthcare advertising; Patient experience preferred

Bachelor's degree from a four-year college or university and 10 years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

No Range Posted

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

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