Event Delivery Consultant

Essential Responsibilities:

Client-Centric Analysis & Execution:
• Collaborate with clients to thoroughly understand their event goals and vision, ensuring that every interaction is focused on their success.
• Take ownership of the Event Support Plan, ensuring that all Onsite Quality Assurance checklists are meticulously followed.
• Conduct thorough pre-event testing of onsite experiences (hardware/software) to prevent issues before they arise.
• Attend events onsite to gain deeper insights, ensure flawless delivery, and directly support client needs.
• Proactively identify and mitigate any risks that may impact the client’s success.
Domain & Industry Expertise:
• Provide guidance on leveraging RainFocus’ products to maximize event impact, offering best-practice solutions tailored to clients’ unique needs.
• Continuously learn and apply the RainFocus Event Success Methodology to optimize event outcomes.
• Act as a trusted advisor to both clients and internal teams, sharing insights on live event best practices.
Effective Communication & Collaboration:
• Coordinate live event preparation plans with Hardware/IT & Logistics teams, ensuring seamless execution.
• Navigate complex conversations with clients, delivering transparent updates on product capabilities while always focusing on their goals.
• Keep clients and internal teams informed with timely updates on key milestones, tasks, and risks.
• Prepare and guide RainFocus team members and contractors to deliver exceptional event support.
• Escalate potential issues or risks through the appropriate channels to ensure swift resolution.
Organizational Agility:
• Balance priorities effectively across multiple projects, ensuring all tasks are tracked and completed on time.
• Work collaboratively on refining internal tools, processes, and templates to enhance efficiency.
• Embrace change and adapt quickly to evolving client and project needs.
Technical Expertise & Continuous Improvement:
• Master RainFocus products to confidently troubleshoot hardware/software challenges in both testing and live environments.
• Identify opportunities for continuous improvement, focusing on elevating in-person event delivery year over year.
• Research emerging functionalities and propose innovative solutions to meet evolving client needs.
• Demonstrate new capabilities by integrating software and hardware advancements to drive client satisfaction.

Required Skills and Experience:

• Proven experience in project management, particularly in process improvement and implementations.
• 3+ years in software/hardware implementation preferred.
• Ability to travel to events globally (10-15% travel required; valid passport necessary).
• Experience collaborating on process creation for live event execution.
• Skill in developing and maintaining training materials, as well as assisting in onboarding new team members and contractors.
• Strong ability to represent product needs for the Event Delivery team in development meetings.
• A consultative approach in guiding clients and partners toward best practices for event success.

Personal attributes and work environment

• Client-first mindset: dedicated to going above and beyond to support clients’ goals.
• A collaborative team player who thrives in dynamic, fast-paced environments.
• Creative problem-solver, able to think on their feet and handle complex challenges.
• Outgoing and approachable, while assertive enough to drive results.
• Self-starter, proactive learner, and someone who seeks out opportunities for growth.
• Eager to embrace new challenges with a positive attitude.
• Exceptional communication skills with the ability to work autonomously.
Work Environment
• This role is a hybrid position, with the flexibility of working from home while also meeting in-office requirements as needed. Applicants must be within a reasonable commuting distance from our Lindon, Utah office.

Success Measures:

• Full onboarding and productivity within 60 days.
• High client satisfaction ratings and positive feedback.
• Consistent adherence to deadlines and deliverables.