Adaptive Specialist

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We don’t just build technology. We build hope for everyone dealing with Cancer.

Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.

Description - A Clinical Applications Adaptive Specialist is responsible for consulting, training, and supporting Oncology professionals and associated staff in the effective use of Elekta MR based and CT based Adaptive Radiotherapy solutions.  

Responsibilities include remote / on-site / classroom training and ongoing remote /onsite user clinical adoption support. Independently deliver education on Elekta adaptive products to new and existing sites. Understand adaptive workflow processes to maximize efficiencies of the Elekta offering. Manage all site preparation and documentation of onsite education per established guidelines.  

Provide clinical assistance to the Elekta support team pertaining to escalated customer calls. Demonstrate thorough knowledge of Elekta adaptive products and service policies and procedures; utilize appropriate escalation procedure as needed.  

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Responsibilities –   

·       On-Site Implementation: Provides clinical applications training to customers both on site and remotely to ensure customer is well prepared to obtain training that will enable them to operate their Elekta Adaptive radiotherapy solutions including treatment planning software, conventional external beam treatment devices , associated imaging and informatics systems according to a minimum of safe and effective use guidelines with the highest level of satisfaction 

Successfully complete on-site training of Elekta adaptive solutions and any associated third-party products. Successful completion includes good communication with Elekta’s Clinical Applications Managers, Installation, ESI, and Project Management staff. Other duties include prompt attention to customers, readiness to plan and conduct training, and adherence to Elekta’s established implementation procedures (e.g. documenting scheduled training, completing post-training correspondence, returning correctly signed packing slip, etc.).  

·       Workflow: Assist in managing the customer’s clinical expectations and ensuring clinical readiness and confidence to delivery adaptive radiotherapy treatments 

Review customer current clinical practices and develop future state models (workflow) to enhance the implementation goals to be effective and efficient with the use of software & hardware products.  Understanding of adaptive workflows and the fundamentals of how adaptive is executed in the clinic.  

·       Configuration: Understanding of adaptive workflows and the fundamentals of how adaptive is executed in the clinic to effectively review customer current clinical practices and develop future state adaptive models (workflow) to enhance the implementation goals of their Elekta adaptive radiotherapy solution. 

Perform necessary database configuration to customer databases to support the future adaptive workflows.  

·       Customer Support: Provide remote and onsite clinical and technical support to internal and external customers, helping troubleshoot workflow and product-related questions, reinforce safe and effective use, and coordinate with the appropriate Elekta teams when issues require further investigation or escalation. 

·       Follow-Up Training: Accurately assess follow-up training needs. Develop session goals and length with clients. Identify attendees for each planned session. Coordinate schedules with project management (when needed) cognizant of customer constraints. Deliver adaptive training as planned.  

·       In-House and Regional Training: Prepare for and deliver assigned adaptive courses as required.  

·       Users Meeting/Trade Shows: Assist with design and developing assigned session goals and objectives for user meetings. Prepare presentation and participant material.  Provide trade show support as requested.  

·       Sales Assistance: Assist with occasional remote or onsite adaptive software and/or hardware demonstrations to assist in necessary sales situations.  

·       Provide Team Support: Performs all required applications specialist responsibilities including but not limited to creating and maintaining formal customer training support documents; design, as well as continued training for new product releases.  Actively participate in the support and training of large client sites when needed.  

·       Values: Incorporate Elekta values and quality systems into all department functions and responsibilities.  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write and comprehend the English language.

Clinical experience in adaptive radiation Oncology and experience using MOSAIQ, Elekta One Planning and Elekta products highly preferred and with strong exposure to adaptive therapy workflows

• Demonstrated dosimetry skills required;

• CMD (Certified Medical Dosimetrist) or Medical Physics experience preferred

Demonstrated hands-on treatment planning experience, including:

    • External beam radiation therapy planning

    • Contouring and plan optimization

    • Adaptive planning concepts (offline/online adaptation)

 Bachelor’s degree and minimum two years’ experience in software/hardware, training/support or equivalent combination of education and experience required. Experience with clinical adaptive Radiation Oncology preferred

·       Dosimetry and planning experience is a benefit, focused on the key concepts of reference planning and adaptive plans. 

·       Desired familiarity/proficiency with the following: Microsoft 365 Suite, Webex, and Salesforce 

·       Familiarity with curriculum development process and educational methodology preferred 

·       Working knowledge/understanding of Elekta and/or OIS products and proficiency in assigned product specialties 

·       Strong verbal and written communication skills 

·       Change Management skills preferred 

·       Excellent presentation skills (ability to communicate effectively to a group) 

·       Ability to interact with customers effectively (via phone and face-to-face) 

·       Ability to travel up to 75% of the time which may include weekends & International Travel, this may fluctuate throughout the year 

·       Valid driver’s license and passport required  

Physical Requirements (Physical demands & work environment)

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Physical Demands: While performing the duties of this job, employee is occasionally required to stand, walk, sit, and use hands to handle objects and tools; reach with hands and arms, talk and hear.  Employee must occasionally lift and/or move light to moderate weight. Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment: The noise level and temperature in the work environment is usually moderate.

Must be able to travel up to 75% of the time