EXL

Analyzes business data and runs outsourced operations

Executive Back-End/Voice/Customer Service-Inbound - English customer service

Data EntryConfirmed live in the last 24 hours

Full-timeBogotá, Bogota, ColombiaNo salary listedIn-person

About the Job

Requirements

A higher education diploma and 0–2 years of relevant experience are required.
Copying information from one screen or source to another is part of the work.
Process data-entry transactions using a standardized approach, with very limited training and ramp-up time of 0–5 days.
Process transactions with an average handling time of 0–5 minutes.

Responsibilities

Process all back-office transactions in the U.S. Property and Casualty client area, including mid-term changes, endorsements, coding, and correspondence.
Process transactions in accordance with the service-level agreements outlined by the client.
Ensure transactions are processed according to defined and documented desktop procedures.
Meet assigned targets in accordance with service-level agreements.
Ensure transaction quality complies with predefined parameters.
Work within strict deadlines and strive to meet or exceed process metrics and customer-satisfaction measures.

The user is responsible to process all back office transactions in US P&C client area namely-Mid term changes, endorsements, Coding, correspondence etc.
Primarily responsible for processing transactions as per the SLAs outlined by the client
Ensure that all the transactions are processed as per defined and documented desktop procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is compliant with predefined parameters
Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures

Higher Education Diploma with 0 - 2 years of relevant experience

Data entry,
Copying information from one screen/source to another
Very low training ,ramp time(Between 0 to 5 days)
Standard processing approach in almost all scenarios
Very low AHT(Between 0 to 5 mins) for processing

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1999

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