Brown University Health

Remote behavioral health care platform analytics

Medical Secretary

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeEast Providence, RI, USA$18.13 - $29.90In-person

About the Job

Requirements

A high school diploma is required.
Basic computer skills and knowledge of medical terminology are required.
Six months of experience in a medical office is required.
Must be very organized.
Must have excellent communication and customer service skills and demonstrate sensitivity to the needs of patients and families.

Responsibilities

Assist physicians in providing high-quality patient care while exhibiting strong customer service to patients and the practice.
Answer phones, schedule appointments, check patients in and out, and coordinate specialist appointments.
Collect patient balances, copays, and credit card payments at the time of service.
Review lists of patients who need appointments and call to schedule them when due.
Verify demographics and insurance carrier information for every patient.
Assist patients with kiosk sign-in.
Comply with OSHA and Department of Health standards.
Schedule, coordinate, and track STAT patient referrals and pre-authorizations.
Protect patients’ demographic, clinical, and financial information in accordance with Brown Health Medical Group Primary Care guidelines.
Attend meetings and workshops related to the position and office workflows.
Perform other miscellaneous job-related duties as assigned.

SUMMARY:

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

RESPONSIBILITIES:

Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
Collects patient balances, copays, and credit cards at time of service
Reviews lists of patients who need appointments and calls to schedule when due
Verifies demographics and insurance carrier information for every patient
Assists patients with Kiosk sign in
Complies with OSHA and DOH standards
Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information
Provides superior customer service and outstanding patient care
Attends meetings/workshops as they relate to current position and office workflows
Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:

High school diploma required. Basic computer skills and knowledge of medical terminology required. Must be very organized. Must have excellent communication and customer service skills and demonstrate sensitivity to the needs of patients and families.

EXPERIENCE:

Six months' experience in a medical office.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

East Providence-375 Wampanoag Trail - 375 Wampanoag Trail East Providence, Rhode Island 02915

Work Type:

M-F 8:00am-4:30pm

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

About the Company

Brown University Health

Remote behavioral health care platform analytics

Memoir Health built a behavioral healthcare platform for home-based care, helping healthcare organizations manage patients remotely. The platform includes remote patient monitoring, scheduling, virtual care, and outcomes management, powered by a data analytics engine that highlights cost-saving opportunities and guides proactive care. It stands out by automating care journeys and delivering integrated, outcomes-focused care within managed care networks, reducing administrative work for clinicians. Its goal is to make care more proactive, accessible, and coordinated from home, aiming to improve patient outcomes while lowering costs; Memoir Health was acquired by Lumeo Health in 2020.

Company size: 1-10
Company stage: Seed
Total funding: $7.5M
Headquarters: New York City, New York
Founded: 2018

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