Network Plus

Maintains, builds, and delivers utility infrastructure

Traffic Management Support Coordinator

Logistics & TransportationPosted on Nov 9

Full-timePreston, UK£33k /yrIn-person

About the Job

Requirements

The job holder should be able to organise work so tasks are completed accurately and on time, including managing reactive workloads.
The job holder should be able to demonstrate records of work undertaken, completed, and in progress.
The job holder should demonstrate competence using all work tools.
The job holder should be willing to contribute ideas for improvement and determine when to refer matters or handle them independently.
The job holder should be confident attending daily client team meetings to discuss planned works.

Responsibilities

Provide back-office support and customer service for receiving and processing Traffic Management requests through correct invoicing for external and internal clients.
Ensure clients are invoiced correctly, reducing rework and the need to raise credit notes.
Engage with and support the Operations Team to facilitate smooth customer service.
Request, monitor, and chase Traffic Management CAD drawings as needed.
Provide customer service support and proactively answer customer enquiries.
Serve as the dedicated resource for nominated clients.
Complete and maintain live Operations Boards daily.
Complete job requests via customer portals.
Ensure client key performance indicators are met.
Assist Agents and General Traffic Management operatives in obtaining estimated times of arrival and report potential issues to Depot Managers.
Cross-check Mod+ forms and InspHire for anomalies and correct invoicing.
Check previous-night site clears each morning to ensure all equipment has been lifted, and accurately report findings to clients.
Reconcile “What’s Out Where” reports for allocated clients.
Liaise with subcontractors to assist with works.
Coordinate with team colleagues and assist as needed to complete the team’s workload by close of play.
Pass errors to the relevant Depot Supervisor or Depot Manager.
Inform the Depot Supervisor or Depot Manager of upcoming jobs upon receipt.
Liaise directly with clients to highlight potential issues and provide relevant feedback.
Send daily reports to clients to monitor key performance indicators.
Investigate council defects and take action in line with current legislation.
Review commercial-team reports to ensure correct payments are made.
Coordinate the planning and deployment of traffic management in line with client demands.

Provide Back Office support and customer service for the receiving and processing of Traffic Management requests through to correct invoicing for both external and internal clients. Ensure that clients are invoiced correctly reducing potential rework and the need to raise credit notes. Engage with and support the Operations Team to facilitate smooth customer services.

Hours for this role will be 07.00 - 17.00

Request, monitor and chase when necessary, all requested Traffic Management (TM) CAD Drawings.
Provide full customer service support and proactively answer customer enquiries.
Dedicated resource for nominated clients.
Complete and maintain live Ops Boards daily.
Complete Job Requests via customer portals.
Ensure client KPIs are met.
Assist Agents / GTM TM Operatives in gaining ETA’s and report on any potential issues to the Depot Managers.
Cross-check between Mod+ Forms and InspHire for any anomalies and to ensure correct invoicing.
Check site clears from the previous night each morning to ensure all equipment has been lifted and accurately feedback to our clients.
Reconcile ‘What’s Out Where’ Reports for allocated clients.
Liaise with subcontractors for assistance with works.
Liaise with your colleagues within the team and assist each other when necessary to ensure everybody’s workload is completed by close of play.
Pass any errors to the relevant Depot Supervisor / Depot Manager.
Inform Depot Supervisor / Depot Manager of any upcoming jobs upon receipt.
Liaise directly with the client to highlight any potential issues and provide relevant feedback where required
Send daily reports to the client to monitor KPI’s
Be responsible for investigating council defects and action accordingly in line with current legislation
Review reports from the commercial team to ensure correct payments are made
Coordinate the planning and deployment of traffic management in line with client demands.

Self organisation and prioritising – job holder should demonstrate the ability to organise their work in such a way that tasks are completed accurately and on time. Including managing reactive workloads.
Record keeping – job holder should be able to demonstrate records of work undertaken and completed as well as work in progress.
Use of work tools – job holder should demonstrate competence using all work tools.
Initiative and confidence – job holder should be able to demonstrate a willingness to contribute new ideas to improve things and should be able to determine when to refer a matter to someone else or whether to deal with it themselves. Job holder should be confident attending daily teams meetings with the client to discuss planned works.

About the Company

Network Plus

Maintains, builds, and delivers utility infrastructure

Network Plus provides utility and infrastructure services across the UK, supporting the maintenance, construction, and delivery of essential services in sectors such as wastewater, power, local infrastructure, gas, telecoms, and water. It delivers end-to-end solutions for infrastructure projects, handling planning, design, construction, and ongoing maintenance, with revenue generated mainly through long-term contracts with clients like local authorities and large utility companies. The company differentiates itself through a strong emphasis on safety, efficiency, and the adoption of new technologies and methods to improve service delivery on large-scale projects that require specialized equipment and expertise. Its goal is to ensure critical infrastructure remains reliable and efficient, supporting sustainable operations and long-term client relationships.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Salford, United Kingdom
Founded: 2000

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