U

UCSF

Public health sciences university in San Francisco

Education Scheduling Coordinator

Full-Time
$72k - $154.6k
Mid
Bachelor's
San Francisco, CA, USA
In Person
Education

About the job

Requirements
  • A bachelor's degree in a related area and/or equivalent experience or training.
  • At least 3 years of related experience.
  • Thorough knowledge of relevant policies and regulatory requirements, medical education program requirements, and the medical education industry.
  • Thorough knowledge of administrative analysis and operations research, with demonstrated ability to develop and implement processes and systems and knowledge of a program's administrative and operational implications.
  • Demonstrated experience managing complex scheduling for a large group and balancing educational requirements against clinical staffing needs.
  • Experience with scheduling and medical education software such as Qgenda, MedHub, and FileMaker, or demonstrated ability to quickly learn enterprise scheduling systems.
  • Demonstrated experience and documented excellence in oral and written communication, including active listening and critical thinking.
  • Strong interpersonal skills, cooperation, support for others, ability to work productively with people from any background, empathy, awareness of impact on others, and problem-solving skills to assist trainees and resolve issues.
  • Excellent organizational and analytical skills, attention to detail, and ability to complete work accurately and on time while managing short and competing deadlines.
  • Thorough knowledge of data management and documentation methods used to investigate and present program findings, including tracking and reconciling data across databases and systems.
  • Extensive, advanced experience with Microsoft Excel, including complex formulas, pivot tables, and data analysis and reporting.
  • Experience using artificial intelligence tools to support administrative, scheduling, and analytical work.
Responsibilities
  • Apply knowledge of curriculum, requirements, and educational activities to coordinate professional health education programs.
  • Coordinate and maintain program operations, including teaching and learning activities, program curriculum, learner scheduling, databases, learner compliance tracking, and program accreditation.
  • Independently manage complex training schedules, examinations, and compliance for the Department of Anesthesia and Perioperative Care, applying ACGME and American Board of Anesthesiology requirements.
  • Serve as the program's subject matter expert for resident scheduling and maintain year-long rotation and call schedules for approximately 90 residents while ensuring training requirements, board eligibility, protected educational time, and clinical coverage across multiple hospital sites.
  • Administer the residency examination program and associated educational platforms, and oversee scheduling systems including Qgenda, FileMaker, and MedHub.
  • Monitor work hours, ACE hours, and Late Stay compliance, and analyze scheduling, examination, and compliance data to support program leadership, accreditation, and continuous program improvement.
  • Analyze educational issues and apply project management principles and practices to achieve results in an academic setting.
  • Independently develop, implement, and manage the annual master rotation for approximately 90 anesthesiology residents across Intern, CA-1, CA-2, and CA-3, analyzing resident preferences, curriculum requirements, and clinical staffing needs across multiple training sites.
  • Interpret and apply ACGME and ABA requirements to ensure residents complete required clinical rotations, subspecialty experiences, and training durations necessary for program completion and board eligibility.
  • Audit each resident's cumulative training record against program and board requirements, identify training gaps, and develop corrective schedule plans for Program Director approval.
  • Create and maintain weekly block schedules and rotation assignments, and build block call schedules that incorporate resident call requests and comply with ACGME clinical and educational work-hour limits.
  • Manage the Acute Pain call schedule and schedule Special Pathways and Critical Care Scholars residents while preserving protected research and scholarly time.
  • Build extended and off-cycle schedules for residents returning from leave or completing remediation, ensuring all requirements are met before graduation.
  • Collaborate with program managers and faculty to develop and implement program activities that meet learners' educational needs, including program competencies, curriculum, and examinations.
  • Administer the examination calendar for the ABA-ASA In-Training Examination (ITE), ABA BASIC Examination, and Anesthesia Knowledge Test (AKT) series by confirming eligibility, registering residents, meeting national registration deadlines, reserving testing space, arranging proctoring, and ensuring residents are released from clinical duty on exam days.
  • Coordinate approved testing accommodations and resolve examination-day issues with the ABA and testing vendors.
  • Administer the TrueLearn platform; partner with faculty to build, schedule, and deploy custom examinations and question sets aligned with the ABA content outline; and monitor resident completion.
  • Monitor resident use of Anesthesia Toolbox and other assigned board-preparation resources, and report engagement to program leadership.
  • Compile and analyze ITE, BASIC, AKT, and TrueLearn results; prepare trend reports for the Program Director, CCC, and PEC; and flag residents performing below benchmarks for leadership review and individualized learning plans.
  • Build and maintain resident ACLS and simulation schedules, coordinating with simulation faculty and staff so every resident completes required simulation and life-support training.
  • Track ACLS and other required life-support certification status and expiration dates for residents, and schedule renewals before lapses affect clinical eligibility.
  • Schedule QI and other protected educational activities.
  • Coordinate with faculty schedulers, site directors, and clinical operations leadership to align resident assignments with faculty schedules and maintain operating-room coverage across sites while prioritizing resident education over service in accordance with ACGME requirements.
  • Anticipate conflicts between educational activities and clinical coverage, including examination days, simulation, conferences, and AED release, and propose coverage solutions in advance.
  • Analyze the user experience of educational technologies and implement improvements that increase the efficiency and effectiveness of educational software and platform administration.
  • Serve as the department's system administrator and subject matter expert for resident scheduling in Qgenda, FileMaker, and MedHub; create and maintain rotation symbols, templates, and calendar entries; and ensure resident schedules upload correctly for operating-room case scheduling.
  • Maintain resident and fellow profiles as trainees join, advance, move into subspecialty tracks, or complete the program, and manage rotation switches with synchronized updates across Qgenda, FileMaker, and MedHub.
  • Identify, evaluate, and implement improvements, including automation and artificial intelligence tools, to increase scheduling accuracy, efficiency, and transparency.
  • Develop and maintain written scheduling procedures and reference guides; draft scheduling policies, such as rotation switches and vacation requests, for program leadership approval; and train chief residents, coordinators, and faculty schedulers on tools and processes.
  • Manage educational onboarding and offboarding of faculty in MedHub.
  • Maintain accurate resident leave records, including sick leave, vacation, leaves of absence, ACE days, and meeting time; apply department, GME, ACGME, and ABA leave policies to determine when cumulative absences affect training credit or require an extension of training.
  • Use FileMaker to track ACE hour and Late Stay hour totals under the department's ACE Hours Policy, manage balances and make-up time, and track holiday ACE.
  • Coordinate leaves, including maternity and FMLA leave, with residents, ensuring compliance with program requirements, adequate rotation coverage, and continuity of patient safety.
  • Monitor resident clinical and educational work-hour reporting in MedHub, review violations and patterns, and report to the Program Director with schedule-related corrective recommendations.
  • Maintain annual rotation schedules by entering weekly rotation assignments into FileMaker and resident and intern schedules into MedHub, ensuring accuracy, completeness, and timely system updates.
  • Prepare rotation schedules and scheduling data for the annual ACGME Accreditation Data System (ADS) update, GME Office reporting, and site visits, and ensure rotation information is consistent with Program Letters of Agreement with participating sites.
  • Create reports to ensure accuracy and completeness of scheduling data, and monitor schedules to ensure each trainee remains compliant with curriculum and ACGME/ABA requirements.
  • Provide scheduling, work-hour, and examination data to the PEC for the Annual Program Evaluation and to inform action plans for ACGME Resident Survey results related to work hours and education versus service.
  • Schedule Pediatric fellows in Qgenda and FileMaker, including block facesheets and Late assignments.
  • Enter call schedules for OB and Chronic Pain fellows, and coordinate the OB resident/fellow schedule with the OB Rotation Director.
  • Schedule the Regional fellow and non-ACGME Neurosurgery fellow, and coordinate scheduling and onboarding for rotating OMFS residents.
  • Coordinate Kaiser, CHO, and HSS onboarding for rotating residents, ensuring residents and rotators have necessary computer, door, and system access and equipment, including parking, ID badges, and phones or pagers.
  • Resolve ad hoc scheduling issues for program participants.
  • Work with site and rotation directors to obtain approval for non-clinical time off, update schedules accordingly, and inform appropriate staff of changes.
  • Serve as the liaison between department program coordinators and education personnel.
Desired Qualifications
  • Experience with Smartsheet.
  • Experience with the full Microsoft Office suite, including Word, PowerPoint, Outlook, and Teams.

About the company

UC San Francisco is a public research university in San Francisco focused solely on health sciences, combining professional education with biomedical research and patient care. Its schools of dentistry, medicine, nursing and pharmacy train clinicians and scientists, while teams investigate cancer, immunology, genomics and neuroscience. UCSF Medical Center and Benioff Children's Hospitals connect clinical care with faculty research and training, and university clinics serve patients across Northern California. Founded in 1864, UCSF is the University of California campus dedicated to graduate and professional education and biomedical research, based in San Francisco.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

1864

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