Full-Time

Wealth Support Specialist II

Confirmed live in the last 24 hours

Truist

Truist

501-1,000 employees

Platform for Registered Investment Advisors' operations

Fintech
Financial Services

Mid

Atlanta, GA, USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Undergraduate degree or 4+ years of banking experience
  • Excellent organizational skills with the ability to work on numerous tasks simultaneously.
  • Responsive to coaching
  • Able to learn independently using training guides, virtual and in-person training sessions, and peer-to-peer training.
  • Flexible; able to adapt to change.
  • Able to identify and focus on top priorities in a fast-paced environment with multiple priorities
  • Strong understanding of banking, lending, commercial and wealth management solutions
  • Excellent interpersonal and relationship management skills
  • Excellent oral and written communication skills
  • Proficiency in Microsoft Office applications
  • Exemplary customer service and professional etiquette skills
  • Ability to travel, occasionally overnight.
Responsibilities
  • Work within the Truist risk framework to prioritize relationship management activities with a focus on the client experience and support of the advisor’s purpose-driven advice delivery, revenue-generating activities, and client acquisition activities.
  • Support administrative fitness efforts through review of relevant reports and ensuring timely updates to book management data (i.e. pipelined reports and referrals)
  • Support the sales and retention efforts by scheduling appointments, making follow up telephone calls, and preparing and maintaining client presentation and marketing materials.
  • Support Integrated Relationship Management activities through good understanding of offerings, solutions, and referral pathways.
  • Triage and delegate client and advisor operational requests related to transfers, withdrawals, and account opening/maintenance to the centralized service team.
  • Work closely with the centralized service team to ensure client and advisor requests are fulfilled in a timely manner.
  • Demonstrate proficiency in all operational competencies and processes including banking, credit, investments, trust, new client on-boarding/welcome program, client servicing and advisor support.
  • Escalate potential at-risk relationships to advisor/regional managing director.
  • Serve as the on-site local contact for wealth support advisory org teammates and leadership.
  • Maintain positive working relationships with various departments and individuals who are designated to support Wealth support efforts and serve as an effective advocate for Wealth clients with other LOBs.
  • Enter and maintain appropriate client records; monitor client transactions and client data for accuracy and timeliness; maintain appropriate documentation of client transactions.
  • Respond to client requests for information and assistance within appropriate level of authority.
  • Assist the advisors with other administrative functions, prioritizing those actions that enable quality client interactions and support a superior client experience.
  • Continually render responsive and professional personal service to Wealth clients
  • Can attend client events/meetings, as needed, with leadership approval.
  • Serve as a peer-mentor for WSS I
  • Participate in workstreams, committees and councils as needed.
  • Able to provide support for multiple advisors and client relationships in a fast-paced environment.
  • Able to work independently and seek guidance as needed.
  • Where applicable, demonstrate proficiency in specialty-specific support activities, including servicing a commercial book of business, demonstrate a basic understanding of treasury services and solutions, and identifying specialty-specific process and service/solution delivery gaps.

Truist offers a platform for Registered Investment Advisors (RIAs) to improve their operations and client services. Its features include live chat support, commission-free fractional share trading, a model marketplace, and an automated rebalancer, which help RIAs manage their businesses more efficiently. Unlike competitors, Truist provides these services for free, monetizing through a vertically-integrated custodian service that reduces overhead costs. The goal is to empower RIAs to grow their businesses and enhance client experiences.

Company Stage

Series E

Total Funding

$437.2M

Headquarters

Culver City, California

Founded

N/A

Growth & Insights
Headcount

6 month growth

24%

1 year growth

40%

2 year growth

73%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $169M Series E funding round indicates strong investor confidence and provides substantial capital for further innovation and expansion.
  • Collaborations with leading providers like Orion Advisor Solutions and Kwanti enhance Altruist's platform capabilities, making it more attractive to RIAs.
  • Acquiring Shareholders Service Group expands Altruist's service offerings and client base, positioning it to compete with industry giants like Schwab and Fidelity.

What critics are saying

  • The competitive landscape in the RIA market includes established players like Schwab and Fidelity, which could challenge Altruist's growth and market penetration.
  • Rapid expansion and multiple integrations may lead to operational complexities and potential service disruptions.

What makes Truist unique

  • Altruist offers a simplified tech stack specifically designed for RIAs, unlike broader financial platforms that cater to multiple financial service providers.
  • Their commission-free fractional share trading and automated rebalancer features provide cost-effective solutions that are not commonly bundled together in competing platforms.
  • The vertically-integrated custodian service allows Altruist to streamline operations and reduce overhead costs for RIAs, setting it apart from traditional custodial services.

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