Clinical Support & Patient Administration·Posted on Nov 9·
Full-timeClinton, MO, USA$19.39 /hrIn-person
About the Job
Requirements
At least one year of customer service experience is required.
A valid driver's license and agency-established minimum automobile coverage are required.
High School/GED is preferred.
Must maintain confidentiality and comply with HIPAA and organizational policies.
Must maintain regular attendance and flexibility to accommodate changing schedules.
Responsibilities
Greet clients upon arrival.
Manage check-in and check-out processes, appointment confirmations, and daily schedules.
Verify and update insurance and demographic information at each visit.
Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms.
Answer phones and route calls and messages appropriately.
Monitor the lobby and waiting area to ensure a welcoming and timely experience.
Balance daily cash collections and submit them to the designated supervisor.
Disperse incoming mail and keep the front-desk area clean and organized.
Collaborate with clinical and office staff to support smooth clinic operations.
Travel to multiple Compass Health clinic sites in the region as assigned.
Support front-desk operations across multiple clinic locations and provide coverage where needed.
Accommodate varying schedules based on clinic needs.
Desired Qualifications
Ability to create a positive first impression as the first point of contact.
Comfort working in fast-paced, people-focused environments.
Ability to stay organized and calm while managing phones, appointments, and walk-ins.
Willingness to travel to different office locations and work a varied schedule.
Ability to learn multiple systems and procedures across different types of care.
Clear and respectful communication with clients, families, and team members.
Be the Face of Compassionate Care as a Customer Relations Specialist (Float) Schedule: Monday - Friday 7:15am-6:15pm.
As a Customer Relations Specialist (Float), you’ll be the welcoming face of Compass Health Network—greeting clients, supporting front-desk operations, and ensuring a smooth check-in experience across our regional clinics. In this dynamic, fast-paced role, you’ll be cross-trained to support multiple locations and will travel to assigned clinic locations to provide coverage where it’s needed most. Flexibility is key, as schedules may vary based on clinic needs.
This is a great opportunity for someone who excels at customer service, enjoys variety in their workday, and thrives in a front-facing healthcare role. You'll be part of a mission-driven team working to remove barriers to care—one interaction at a time.
Greet clients with warmth and professionalism upon arrival
Manage check-in/check-out processes, appointment confirmations, and daily schedules
Verify and update insurance and demographic information at each visit
Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms
Answer phones courteously and route calls/messages appropriately
Monitor lobby and waiting area to ensure a welcoming and timely experience
Balance daily cash collections and submit to designated supervisor
Disperse incoming mail and ensure the front-desk area is clean and organized
Collaborate with clinical and office staff to support smooth clinic operations
Travel to multiple Compass Health clinic sites in the region as assigned
Maintain regular attendance and flexibility to accommodate changing schedules
Maintain confidentiality and comply with HIPAA and organizational policies
• High School/GED preferred
Work Experience / Training / Additional Requirements: • At least one year of customer service experience required • A valid driver's license and agency-established minimum automobile coverage required
You’ll Be A Great Fit for This Role if You:
Love being the first point of contact and creating a positive first impression
Are comfortable working in fast-paced, people-focused environments
Stay organized and calm while juggling phones, appointments, and walk-ins
Enjoy variety in your schedule and are willing to travel to different office locations
Can learn multiple systems and procedures across different types of care
Communicate clearly and respectfully with clients, families, and team members