Full-Time
Technical Account Manager
Confirmed live in the last 24 hours
Stripe
10,001+ employees
Online payment processing solutions provider
Senior
Seattle, WA, USA + 3 more
More locations: San Francisco, CA, USA | Chicago, IL, USA | New York, NY, USA
- 5+ years experience in enterprise level client-facing work
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
- Familiarity with SQL and comfort building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management skills
- Ability to engage in business-level and technical conversations at multiple levels of the organization
- Provide a gold standard experience to your assigned accounts’ key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
- Ideal experience in the payments industry
Stripe provides online payment processing solutions for internet businesses through a suite of payment APIs. These APIs enable businesses to accept and process payments easily over the internet. Stripe serves a diverse clientele, including small startups and large enterprises, across various sectors such as e-commerce, subscription services, and marketplaces. The company focuses on simplifying and securing online payments, charging fees based on the volume of transactions processed. Its offerings include core payment services, billing tools for subscriptions, solutions for managing payments in marketplaces, and fraud prevention tools. Stripe's goal is to make online transactions seamless and secure for businesses of all sizes.
Company Stage
Private
Total Funding
$8.5B
Headquarters
South San Francisco, California
Founded
2010
6 month growth
↑ 0%1 year growth
↑ 3%2 year growth
↓ -2%
Simplify's Take
What believers are saying
- Stripe's global reach is enhanced by stablecoin payments in 69 countries.
- The fintech sector's 45% ad spending increase indicates a growing market for Stripe.
- Stripe's instant A/B testing feature optimizes payment methods, potentially increasing revenue.
What critics are saying
- Increased competition from fintech companies like PayPal and Square threatens Stripe's market share.
- The rise of stablecoins could disrupt traditional payment models, impacting Stripe's business.
- Heightened fintech advertising may increase Stripe's marketing costs to maintain competitiveness.
What makes Stripe unique
- Stripe offers a comprehensive suite of payment APIs for online businesses.
- Stripe's platform supports stablecoin payments, enhancing flexibility and speed for users.
- Stripe's partnership with Klarna enables businesses to offer BNPL options, boosting revenue.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.
Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.
A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.